现代情报
現代情報
현대정보
Journal of Modern Information
2014年
3期
51~54
,共null页
决策参考服务 政府用户 隐性需求 外显需求 需求识别 需求重建
決策參攷服務 政府用戶 隱性需求 外顯需求 需求識彆 需求重建
결책삼고복무 정부용호 은성수구 외현수구 수구식별 수구중건
decision- making reference service; government users; implicit demand; explicit demand; demand identifi-cation; demand reconstruction
文章基于政府决策参考服务的实践,指出超越用户期望,经常需要为用户提供大于外显需求的服务.为此,参考馆员要充分考虑到政府决策及其过程的特殊性和规律,注重对于用户隐性需求的发掘,不仅满足用户想要获取的,同时提供用户有必要获取的,以求拓宽决策思路,最大化地为政府提供决策支持.
文章基于政府決策參攷服務的實踐,指齣超越用戶期望,經常需要為用戶提供大于外顯需求的服務.為此,參攷館員要充分攷慮到政府決策及其過程的特殊性和規律,註重對于用戶隱性需求的髮掘,不僅滿足用戶想要穫取的,同時提供用戶有必要穫取的,以求拓寬決策思路,最大化地為政府提供決策支持.
문장기우정부결책삼고복무적실천,지출초월용호기망,경상수요위용호제공대우외현수구적복무.위차,삼고관원요충분고필도정부결책급기과정적특수성화규률,주중대우용호은성수구적발굴,불부만족용호상요획취적,동시제공용호유필요획취적,이구탁관결책사로,최대화지위정부제공결책지지.
This paper, based on the practice of government decision - making reference service, indicates that exceeding the expectations of customers often need to provide users with additionally explicit demand service. Therefore, reference librarians should fully consider the government decision- making and its particularity as well as regularity of process. Moreover, they also need to pay attention to exploring implicit demands of users. In this way, it can make customers satisfied and offer what they want to get at the same time for the sake of broadening the decisional thought and maximizing providing decisional support for the govern- ment.
