CAJ | 학술논문

以我国中东部地区81家企业数据为样本，验证人力资本投资，信息技术的引入以及与客户良好的关系这几个因素是否同样会影响制造企业的服务创新。发现样本中有1／3的企业在2011年进行过服务创新的活动，实证结果显示上述3个因素都与企业的服务创新绩效正相关，但我们发现这些因素对于企业的服务、产品和流程的创新绩效的影响程度存在显著的差别。此外，不同的研发投入规模、资产结构以及技术水平企业在服务创新的绩效上也存在一定的落差。
이아국중동부지구81가기업수거위양본，험증인력자본투자，신식기술적인입이급여객호량호적관계저궤개인소시부동양회영향제조기업적복무창신。발현양본중유1／3적기업재2011년진행과복무창신적활동，실증결과현시상술3개인소도여기업적복무창신적효정상관，단아문발현저사인소대우기업적복무、산품화류정적창신적효적영향정도존재현저적차별。차외，불동적연발투입규모、자산결구이급기술수평기업재복무창신적적효상야존재일정적락차。
The paper uses 81 firms in central and eastern China as sample to verify whether human resource investment, information technology introduction and good customer relationship have effects on manufacturing service innovation. We found that service innovation have been carried out in one third of the enterprises in 2011, and the empirical results show that the above three factors are posi- tively related to the enterprise service innovation performance. We also found that these factors have different degree of influence on the product and process innovation. In addition, the R＆D investment scale and technical level for enterprise also has certain different effect on service innovation perform- ance.