CAJ | 학술논문

项目团队下属间发生冲突往往不可避免，其对团队持续稳定和整体绩效有重要影响。现有研究对冲突管理的维度划分与量表设计均将视角聚焦于冲突当事人，关注其对冲突的反应和采取的行动。鲜有从团队领导者视角出发，研究其管理团队下属间冲突的模式及相应量表的开发。文章采用定性研究和定量研究相结合的方法，将领导管理下属间冲突的模式依据“关心程度-处置时间”两个维度分为决断（关心且迅速处置）、审慎（关心但花费较长时间）和回避（不关心）三种模式。通过量表开发与量表评测等过程，确定了基于团队领导者视角的项目团队下属间冲突管理模式量表。发展了项目团队冲突管理的理论和方法，为后续研究提供新量表工具的支持。
항목단대하속간발생충돌왕왕불가피면，기대단대지속은정화정체적효유중요영향。현유연구대충돌관리적유도화분여량표설계균장시각취초우충돌당사인，관주기대충돌적반응화채취적행동。선유종단대령도자시각출발，연구기관리단대하속간충돌적모식급상응량표적개발。문장채용정성연구화정량연구상결합적방법，장령도관리하속간충돌적모식의거“관심정도-처치시간”량개유도분위결단（관심차신속처치）、심신（관심단화비교장시간）화회피（불관심）삼충모식。통과량표개발여량표평측등과정，학정료기우단대령도자시각적항목단대하속간충돌관리모식량표。발전료항목단대충돌관리적이론화방법，위후속연구제공신량표공구적지지。
Conflicts among project team members are often inevitable, it has a significant impact on the continued stability and overall performance of the team. The existing researches focus on the perspective of the conflict parties and concern about their response to the conflicts and actions taken from both conflict management dimension division and scale develop-ment. There is little study on the mode and corresponding scale development of the conflict management among team mem-bers from the perspective of team leaders. The paper, based on two dimensions of ＆quot;degree of care-disposition time＆quot;, apply-ing qualitative and quantitative research methods, classifies the modes of conflict management among team members into three： decisiveness mode （care and quickly dispose）, prudence mode （care but take longer） and avoidance mode （do not care）. Through the process of scale development and evaluation, the paper builds a scale of project team members conflict management mode based on the leaders’ perspective. It also develops the theory and methods of project team conflict man-agement,and provides a new scale tool for subsequent studies.