CAJ | 학술논문

当下，餐饮服务行业受市场政策环境的影响，面临发展掣肘，如何积极应对挑战，实现自身持续健康发展成为餐饮服务行业的核心要务。其中，创新服务理念和管理方式可以达到事半功倍的效果。通过对TRIZ理论内容及其所演绎出的解决创新问题的工具与方法的分析，将TRIZ冲突矛盾理论及其工具运用到餐饮服务行业，构建餐饮服务参数和矛盾矩阵，探求创新服务策略，以期在餐饮行业服务管理中寻求矛盾问题最优解，提升解决问题的质量和创新服务的层级，逐步实现TRIZ理论所追求的“理想状态”。
당하，찬음복무행업수시장정책배경적영향，면림발전체주，여하적겁응대도전，실현자신지속건강발전성위찬음복무행업적핵심요무。기중，창신복무이념화관리방식가이체도사반공배적효과。통과대TRIZ이론내용급기소연역출적해결창신문제적공구여방법적분석，장TRIZ충돌모순이론급기공구운용도찬음복무행업，구건찬음복무삼수화모순구진，탐구창신복무책략，이기재찬음행업복무관리중심구모순문제최우해，제승해결문제적질량화창신복무적층급，축보실현TRIZ이론소추구적“이상상태”。
Nowadays, the catering and servicing industry is affected by the marketing policyenvironment with low speed development. How to handle the challenge in order to carry out the sustainable development is the essential need for the catering and servicing industry. Among them, the innovation of servicing ideas and management methods can achieve fast development. Through the researches to tools and methods which are created from the analysis to the theoretical content of TRIZ to solve the innovative issue, the author tries to apply the TRIZ conflict controversy theory and its tools to the catering and servicing industry, construct the catering and servicing parameters and controversial matrix, and explore the innovative servicing strategy in order to discover the best solution of controversy in the catering and servicing management, improve the quality of solving problems, upgrade the level of innovative service and realize the ＂ideal state＂ for the TRIZ theory step by step.