管理学报
管理學報
관이학보
Chinese JOurnal of Management
2014年
12期
1745~1754
,共null页
服务外包 资源需求 交易成本 契约治理 关系治理 案例研究
服務外包 資源需求 交易成本 契約治理 關繫治理 案例研究
복무외포 자원수구 교역성본 계약치리 관계치리 안례연구
service outsourcing; resource demand; transaction cost; contractual governance; relational governance; case study
提出了服务外包中双方的交易治理机制由客户需要的资源类型以及交易成本共同决定,并建立了需要探究的理论框架。以N公司所实施的4个不同的软件服务外包项目为研究对象,详细分析了各个项目所需求的资源、交易成本情况与项目实施中的具体治理机制之间的关系。根据案例研究结果,提出了在不同资源需求(被操作性资源与操作性资源)以及不同交易成本(交易成本低与交易成本高)时可供选择的交易治理机制。
提齣瞭服務外包中雙方的交易治理機製由客戶需要的資源類型以及交易成本共同決定,併建立瞭需要探究的理論框架。以N公司所實施的4箇不同的軟件服務外包項目為研究對象,詳細分析瞭各箇項目所需求的資源、交易成本情況與項目實施中的具體治理機製之間的關繫。根據案例研究結果,提齣瞭在不同資源需求(被操作性資源與操作性資源)以及不同交易成本(交易成本低與交易成本高)時可供選擇的交易治理機製。
제출료복무외포중쌍방적교역치리궤제유객호수요적자원류형이급교역성본공동결정,병건립료수요탐구적이론광가。이N공사소실시적4개불동적연건복무외포항목위연구대상,상세분석료각개항목소수구적자원、교역성본정황여항목실시중적구체치리궤제지간적관계。근거안례연구결과,제출료재불동자원수구(피조작성자원여조작성자원)이급불동교역성본(교역성본저여교역성본고)시가공선택적교역치리궤제。
The purpose and motivation of service outsourcing determines that outsourcing behavior can't be thoroughly explained only by TCE or RBV. Based on the literature review, it's proposed that the governance mechanism of service outsourcing is determined by the resource demand of client and transaction cost between vendor and client, and a corresponding theoretical model is developed. Taking N company's four different software service outsourcing project as cases, the relationship among resource demand, transaction cost and governance mechanism is studied. According to the results, appropriate service outsourcing governance mechanism is suggested according to different resource demand of client and different level of transaction cost.