CAJ | 학술논문

伴随着服务型政府建设步伐的不断加速和信息化技术的迅猛发展,作为社会管理和公共服务的重要窗口与有机组成,近年来,我国政府热线建设全面铺开。文章在分析发达国家政府热线服务现状与特点的基础上,对比梳理出我国政府热线服务发展现状与主要问题,研究提出建立标准体系、制定标准化发展规划、加快标准研制、开展绩效评价等方面的建议,为提升政府热线服务质量与管理效能提供技术参考与依据。
반수착복무형정부건설보벌적불단가속화신식화기술적신맹발전,작위사회관리화공공복무적중요창구여유궤조성,근년래,아국정부열선건설전면포개。문장재분석발체국가정부열선복무현상여특점적기출상,대비소리출아국정부열선복무발전현상여주요문제,연구제출건립표준체계、제정표준화발전규화、가쾌표준연제、개전적효평개등방면적건의,위제승정부열선복무질량여관리효능제공기술삼고여의거。
along with the continuous speeding up of the pace of the construction of the service- oriented government and the rapid development of informatization technology,the construction of the government helpline services in China acting as an important window and organic composition has been carried out on a full scale in recent decades. Based on the analysis of the status quo and features of developed countries and combing out the status quo and main problems of the development of the government helpline services in China comparatively,our study makes proposals on establishing the standard system,standardized developmental plan,speeding up the standard research and formulation,making performance assessment,and so forth to provide technical reference and basis for raising the service quality and administration efficiency of the government.