CAJ | 학술논문

从规范性关系承诺和工具性关系承诺两个维度探讨影响信息共享和流程协调的关系因素，研究两种整合方式对3PL用户绩效的作用以及不同绩效之间的关系。基于361家企业数据，采用结构方程模型方法，建立关系承诺一3PL整合一绩效的模型，验证三者之间的关系。研究结果表明，规范性关系承诺正向影响信息共享和流程协调，而工具性关系承诺对二者没有显著影响；信息共享促进3PL用户的配送绩效，流程协调对3PL用户的配送绩效和弹性绩效均有促进作用；信息共享和流程协调不能直接影响3PL用户的财务绩效，但通过配送绩效和弹性绩效间接影响财务绩效。研究结果对中国企业的3PL管理实践具有指导意义。
종규범성관계승낙화공구성관계승낙량개유도탐토영향신식공향화류정협조적관계인소，연구량충정합방식대3PL용호적효적작용이급불동적효지간적관계。기우361가기업수거，채용결구방정모형방법，건립관계승낙일3PL정합일적효적모형，험증삼자지간적관계。연구결과표명，규범성관계승낙정향영향신식공향화류정협조，이공구성관계승낙대이자몰유현저영향；신식공향촉진3PL용호적배송적효，류정협조대3PL용호적배송적효화탄성적효균유촉진작용；신식공향화류정협조불능직접영향3PL용호적재무적효，단통과배송적효화탄성적효간접영향재무적효。연구결과대중국기업적3PL관리실천구유지도의의。
This study explores the relational antecedents of information sharing and process coordination from the two dimensions of relationship commitment （i. e. , normative and instrumental relationship commitment）, and tests the impacts of two types of 3PL integration on users＇ performance, and the relationships among different types of performance. Based on data collected from 361 companies, we adopt structural equation modeling （SEM） to build and examine the relationship commitment-3PL integra- tion-performance model. The results indicate that normative relationship commitment is positively related to both information sha- ring and process coordination, while instrumental relationship commitment does not have significant effects on these outcomes. Information sharing is positively related to 3PL users＇ delivery performance, but process coordination is positively related to both 3PL users＇ delivery and flexibility performance. Both information sharing and process coordination are not significantly related to 3PL users＇ financial performance, but indirectly influence it through delivery and flexibility performance. This study provides managerial implications for 3PL management in China.