CAJ | 학술논문

基于保障房满意度研究中的感知质量理论，分别从公共产品及服务的接受者和提供者层面提出家庭负担成本和多元化两个调节变量，通过因果关系实证研究对模型进行了检验。结果表明房屋感知质量、服务质量正向影响满意度；政府提供公共产品和服务的多元化程度影响房屋感知质量和对政府服务质量的满意度；家庭负担成本只调节影响房屋感知质量对保障住房满意度的作用。在此基础上提出了加强保障房体系建设、推进多样化、精细化政策措施等对策建设。
기우보장방만의도연구중적감지질량이론，분별종공공산품급복무적접수자화제공자층면제출가정부담성본화다원화량개조절변량，통과인과관계실증연구대모형진행료검험。결과표명방옥감지질량、복무질량정향영향만의도；정부제공공공산품화복무적다원화정도영향방옥감지질량화대정부복무질량적만의도；가정부담성본지조절영향방옥감지질량대보장주방만의도적작용。재차기출상제출료가강보장방체계건설、추진다양화、정세화정책조시등대책건설。
In this essay, housing cost burden and diversification degree are introduced as new moderators based on the popular perceived quality theory. The empirical study shows that the housing perceived quality and the service quality have significantly positive correlation with the public housing satisfaction, which can be influenced by the diversification degree significantly. And the housing cost burden can only influence the relation between housing perceived quality and satisfaction positively. This essay provides references for the governments to improve their service quality and public housing policies.