中国流通经济
中國流通經濟
중국류통경제
China Business and Market
2015年
2期
107~113
,共null页
网购 快件损失 消费者 权利救济
網購 快件損失 消費者 權利救濟
망구 쾌건손실 소비자 권리구제
online shopping;the lost of express;consumers;right relief
近年来，随着我国快递与网购的迅猛发展，网购快递中的消费者权利纷争不断增多。从司法实践看，最终酿成诉讼的纠纷主要是针对快件丢失毁损问题的索赔案件。因网购快递同时涉及卖方与买方之间的买卖合同关系以及商家与快递企业之间的快递服务合同关系，导致其纠纷的解决具有一定的复杂性，而其中首要的问题就是消费者权利救济途径的确定。网购快件丢失毁损时，消费者权利救济的途径并不是唯一的。快递服务合同属于利益第三人合同，消费者有权基于其利益第三人地位，直接请求快递企业承担违约责任。出于对快递限赔风险的规避，消费者亦有权基于自己与商家之间的网购买卖合同，选择要求由商家来承担违约责任或者风险责任，但是需要注意规范援用的正确性。在交易平台不能提供商家真实身份的情况下，消费者还有权要求平台提供者对自己承担侵权责任，该责任的性质为无过错责任。
近年來，隨著我國快遞與網購的迅猛髮展，網購快遞中的消費者權利紛爭不斷增多。從司法實踐看，最終釀成訴訟的糾紛主要是針對快件丟失燬損問題的索賠案件。因網購快遞同時涉及賣方與買方之間的買賣閤同關繫以及商傢與快遞企業之間的快遞服務閤同關繫，導緻其糾紛的解決具有一定的複雜性，而其中首要的問題就是消費者權利救濟途徑的確定。網購快件丟失燬損時，消費者權利救濟的途徑併不是唯一的。快遞服務閤同屬于利益第三人閤同，消費者有權基于其利益第三人地位，直接請求快遞企業承擔違約責任。齣于對快遞限賠風險的規避，消費者亦有權基于自己與商傢之間的網購買賣閤同，選擇要求由商傢來承擔違約責任或者風險責任，但是需要註意規範援用的正確性。在交易平檯不能提供商傢真實身份的情況下，消費者還有權要求平檯提供者對自己承擔侵權責任，該責任的性質為無過錯責任。
근년래，수착아국쾌체여망구적신맹발전，망구쾌체중적소비자권리분쟁불단증다。종사법실천간，최종양성소송적규분주요시침대쾌건주실훼손문제적색배안건。인망구쾌체동시섭급매방여매방지간적매매합동관계이급상가여쾌체기업지간적쾌체복무합동관계，도치기규분적해결구유일정적복잡성，이기중수요적문제취시소비자권리구제도경적학정。망구쾌건주실훼손시，소비자권리구제적도경병불시유일적。쾌체복무합동속우이익제삼인합동，소비자유권기우기이익제삼인지위，직접청구쾌체기업승담위약책임。출우대쾌체한배풍험적규피，소비자역유권기우자기여상가지간적망구매매합동，선택요구유상가래승담위약책임혹자풍험책임，단시수요주의규범원용적정학성。재교역평태불능제공상가진실신빈적정황하，소비자환유권요구평태제공자대자기승담침권책임，해책임적성질위무과착책임。
In recent years,with the rapid development of express and online shopping in China,there are increasingly more disputes on online shopping express. From the perspective of juridical practice,most of the related lawsuits are caused by claim for compensation of the lost or damage of online shopping express. Because online shopping express relates not only the contract relation between buyers and sellers,but also the contract relation between sellers and express enterprises,the solution of this kind of lawsuits is very complex. The first problem in this is the way of right relief. Right relief for the lost or damage of online shopping express is not unique. Express related service contract belongs to the contract of the third party＆#39;s interests;consumers have the right to ask the express enterprises to shoulder the responsibility. To avoid the risk of limited compensation,the consumers also have the right to choose if ask the sellers to shoulder the responsibility of default or risk. If the transaction platform cannot provide the real identity of sellers,the consumers also have the right to ask the provider of platform to should their responsibilities;and the nature of these responsibilities is no-fault liabilities.
