CAJ | 학술논문

政府信任是政府合法性的基础,能有效降低行政成本,通过构建电子政务提升政府信任是当前理论界关注的热点话题。本文在社会公众对电子政务、政府信任等变量数据调研的基础上,应用回归分析研究表明：公民满意度是电子政务与政府信任的部分中介变量,揭示了电子政务对公民心理和行为倾向的作用机制。该结论表明：政府应当以公民为中心、通过有效设计“公民参与”为核心的电子政务来提高政府的管理、公共服务水平,增强政务服务的公民满意度,提升公民对政府的信任水平。
정부신임시정부합법성적기출,능유효강저행정성본,통과구건전자정무제승정부신임시당전이론계관주적열점화제。본문재사회공음대전자정무、정부신임등변량수거조연적기출상,응용회귀분석연구표명：공민만의도시전자정무여정부신임적부분중개변량,게시료전자정무대공민심리화행위경향적작용궤제。해결론표명：정부응당이공민위중심、통과유효설계“공민삼여”위핵심적전자정무래제고정부적관리、공공복무수평,증강정무복무적공민만의도,제승공민대정부적신임수평。
Trust in government is the foundation of government legitimacy which can reduce ad- ministrative costs. Enhancing trust in government through building e-government is the current hot topic of concern theorists. Based on the survey of the public attitude on the e-government, trust in government and other variable data, this paper using regression method shows that citizen satisfaction is a partial mediated variable between e-government and trust in government. This conclusion reveals the mechanisms of e-government＇ s impact on the psychological of citizens and their behavioral tend- encies. This conclusion shows that the government should communicate with the citizens of the com- munity actively, should take citizens for customers and communicate with them positively as the core to building e-government system in order to raise the level of the public trust in government institu- tions.