企业经济
企業經濟
기업경제
Enterprise Economy
2015年
2期
86~90
,共null页
心理资本 工作绩效 工作满意度 离职倾向
心理資本 工作績效 工作滿意度 離職傾嚮
심리자본 공작적효 공작만의도 리직경향
psychological capital; job performance; staff satisfaction; turnover intention
员工心理资本是指个体获得竞争优势的积极性核心心理要素。从心理健康角度关心员工已经成为现代人力资源管理的重要手段。本文在问卷抽样调查的基础上，采用结构方程模型（SEU）对上海高星级酒店员工的心理资本与员工工作绩效、工作满意度和离职倾向等后续行为之间的关系进行实证研究。结果表明：高星级酒店员工的心理资本对员工工作绩效、工作满意度有积极影响，心理资本和工作满意度对员工离职倾向有较强的抑制作用，工作满意度对工作绩效也有积极的影响。高星级酒店组织层面应重视对员工心理资本的开发和调节。
員工心理資本是指箇體穫得競爭優勢的積極性覈心心理要素。從心理健康角度關心員工已經成為現代人力資源管理的重要手段。本文在問捲抽樣調查的基礎上，採用結構方程模型（SEU）對上海高星級酒店員工的心理資本與員工工作績效、工作滿意度和離職傾嚮等後續行為之間的關繫進行實證研究。結果錶明：高星級酒店員工的心理資本對員工工作績效、工作滿意度有積極影響，心理資本和工作滿意度對員工離職傾嚮有較彊的抑製作用，工作滿意度對工作績效也有積極的影響。高星級酒店組織層麵應重視對員工心理資本的開髮和調節。
원공심리자본시지개체획득경쟁우세적적겁성핵심심리요소。종심리건강각도관심원공이경성위현대인력자원관리적중요수단。본문재문권추양조사적기출상，채용결구방정모형（SEU）대상해고성급주점원공적심리자본여원공공작적효、공작만의도화리직경향등후속행위지간적관계진행실증연구。결과표명：고성급주점원공적심리자본대원공공작적효、공작만의도유적겁영향，심리자본화공작만의도대원공리직경향유교강적억제작용，공작만의도대공작적효야유적겁적영향。고성급주점조직층면응중시대원공심리자본적개발화조절。
Psychological capital is the positive psychological factors that the employees can gain the advantages of competition. Taking care of the staff from the perspective of the mental health has become an important means for the human resource management. Based on a questionnaire survey about the staff in the high level hotels in Shanghai, the paper analyzes the relationship between psychological capital and job performance, and between staff satisfaction and turnover intention. Results indicate that, psychological capital has a positive impact on job performance and staff satisfaction, staff satisfaction has a signification inhibiting effect on hotel staff turnover intention, and staff satisfaction has a positive effect on job performance. Finally the author puts forward the suggestions that the management of high - star hotels should stress emphasis on developing and regulating employees＇ psychological capital.
