CAJ | 학술논문

通过用户访谈与问卷,提炼影响用户满意度的档案网络信息服务构成要素,并通过Kano模型检验与各要素相关的数据以及对要素进行分类,进而探析档案网络信息服务各要素的充分实现对用户满意度提升的效果,在此基础上提出优化用户满意度的档案网络信息服务策略。
통과용호방담여문권,제련영향용호만의도적당안망락신식복무구성요소,병통과Kano모형검험여각요소상관적수거이급대요소진행분류,진이탐석당안망락신식복무각요소적충분실현대용호만의도제승적효과,재차기출상제출우화용호만의도적당안망락신식복무책략。
The factors of archives online information services,which affect the user satisfaction,are extracted based on the user interview and questionnaire. Moreover, the authors test the data, which associates with each factor, and classify the factors, in order to explore the extent of enhancing effect to user satisfaction on the fulfillment of the archives online marketing factors. In the end, the authors propose strategies of archive online information service which are able to optimize the user satisfaction.