CAJ | 학술논문

我国国内快递服务的乱象丛生让此中的消费者权益问题成为焦点。欲缓和乃至最终解决此问题，需以良好地认知问题背后的历史铺陈及具体生成为前提。对此，历史的探讨揭示出快递行业尚处于市场剧变的自我调整中，相应地，规范层面亦表现为对行业发展的努力适应；关于快递服务条款与交易实践的实证分析则显示了消费者权益已被快递企业以服务条款架空的现状。以此为基点，问题的应对需考虑行业尚未充分发展的现状，并借鉴西方学者对于法律规制的种种局限的反思，秉持谨慎与耐心的总体态度，即在市场调整作用未充分发挥时应保持公权力介入的适度审慎，以及对快递服务市场尚处成长期的宽容与耐心。
아국국내쾌체복무적난상총생양차중적소비자권익문제성위초점。욕완화내지최종해결차문제，수이량호지인지문제배후적역사포진급구체생성위전제。대차，역사적탐토게시출쾌체행업상처우시장극변적자아조정중，상응지，규범층면역표현위대행업발전적노력괄응；관우쾌체복무조관여교역실천적실증분석칙현시료소비자권익이피쾌체기업이복무조관가공적현상。이차위기점，문제적응대수고필행업상미충분발전적현상，병차감서방학자대우법률규제적충충국한적반사，병지근신여내심적총체태도，즉재시장조정작용미충분발휘시응보지공권력개입적괄도심신，이급대쾌체복무시장상처성장기적관용여내심。
Protection of consumers’rights and interests has become the focus because domestic service of express delivery is full of chaos.Before relaxing and solving the problem finally,it has to understand the historical foreshadower and con-crete formation of the problem well.Historical discussing reveals that express delivery industry is adjusting by itself in the fiercely varied market,accordingly the norm also tries to be adapted to the industry development;empirical analysis a-bout terms of express delivery and business practice reveals that consumers’rights and interests have been reduced by express delivery enterprise by the means of service terms.Basing on this,how to solve the problem needs to consider the present situation that the industry has not been developed adequately,meanwhile it also needs to draw lessons from the western scholars’reflection on the legal regulation’s limits.As a whole,prudent and patient attitude should be kept, namely the public power’s intervention should be prudent when the effect of market adjusting has not been exerted fully, meanwhile the tolerance and patience should be held to the immature service market of express delivery.