中国流通经济
中國流通經濟
중국류통경제
China Business and Market
2015年
4期
50~56
,共null页
制造企业 物流企业 创新能力 跨组织协作 交互 开放式创新
製造企業 物流企業 創新能力 跨組織協作 交互 開放式創新
제조기업 물류기업 창신능력 과조직협작 교호 개방식창신
manufacturing enterprises; logistics enterprises; capacity for innovation; inter-organization coordination; inter-action; open innovation
随着服务经济的兴起，服务创新对企业生存发展的重要性日益突出，成为企业获得持续竞争力的源泉。然而，我国物流业服务创新能力不足，不仅导致物流企业服务水平和效率低下，也难以满足顾客企业个性化需求，严重制约了企业发展以及长期合作关系的建立。将物流企业自主创新与制造企业协同创新整合到一个开放式服务创新研究框架，并通过企业访谈及问卷调查获取数据，探讨物流企业、制造企业创新投入及其协作对物流企业服务创新能力的影响发现，物流企业与制造企业的创新投入均能促进物流企业服务创新能力的提升，且这种提升作用呈现出边际递增趋势；物流企业与制造企业的跨组织协作对物流企业服务创新能力具有显著的正向交互作用。因此，开放式创新环境下，物流企业要提升服务创新能力，必须打破企业边界，与制造企业建立良好的协作关系。物流企业在服务创新过程中，一方面要加大创新投入力度，变被动创新为主动创新，通过服务创新来满足顾客需求，增加企业市场份额，开辟新市场；另一方面要开放企业创新边界，加强开放式创新，通过与外部创新合作伙伴的协作来提高企业服务创新能力。
隨著服務經濟的興起，服務創新對企業生存髮展的重要性日益突齣，成為企業穫得持續競爭力的源泉。然而，我國物流業服務創新能力不足，不僅導緻物流企業服務水平和效率低下，也難以滿足顧客企業箇性化需求，嚴重製約瞭企業髮展以及長期閤作關繫的建立。將物流企業自主創新與製造企業協同創新整閤到一箇開放式服務創新研究框架，併通過企業訪談及問捲調查穫取數據，探討物流企業、製造企業創新投入及其協作對物流企業服務創新能力的影響髮現，物流企業與製造企業的創新投入均能促進物流企業服務創新能力的提升，且這種提升作用呈現齣邊際遞增趨勢；物流企業與製造企業的跨組織協作對物流企業服務創新能力具有顯著的正嚮交互作用。因此，開放式創新環境下，物流企業要提升服務創新能力，必鬚打破企業邊界，與製造企業建立良好的協作關繫。物流企業在服務創新過程中，一方麵要加大創新投入力度，變被動創新為主動創新，通過服務創新來滿足顧客需求，增加企業市場份額，開闢新市場；另一方麵要開放企業創新邊界，加彊開放式創新，通過與外部創新閤作夥伴的協作來提高企業服務創新能力。
수착복무경제적흥기，복무창신대기업생존발전적중요성일익돌출，성위기업획득지속경쟁력적원천。연이，아국물류업복무창신능력불족，불부도치물류기업복무수평화효솔저하，야난이만족고객기업개성화수구，엄중제약료기업발전이급장기합작관계적건립。장물류기업자주창신여제조기업협동창신정합도일개개방식복무창신연구광가，병통과기업방담급문권조사획취수거，탐토물류기업、제조기업창신투입급기협작대물류기업복무창신능력적영향발현，물류기업여제조기업적창신투입균능촉진물류기업복무창신능력적제승，차저충제승작용정현출변제체증추세；물류기업여제조기업적과조직협작대물류기업복무창신능력구유현저적정향교호작용。인차，개방식창신배경하，물류기업요제승복무창신능력，필수타파기업변계，여제조기업건립량호적협작관계。물류기업재복무창신과정중，일방면요가대창신투입력도，변피동창신위주동창신，통과복무창신래만족고객수구，증가기업시장빈액，개벽신시장；령일방면요개방기업창신변계，가강개방식창신，통과여외부창신합작화반적협작래제고기업복무창신능력。
With the rising of service economy,service innovation is important for the survival and development of enterprises;it is becoming the source for the enterprises to gain the sustainable competitiveness. However,the lack of capacity for service innovation will lead to the low level of service and low efficiency of logistics enterprises;and the lack of capacity for service innovation will also lead to the difficulties for the logistics enterprises to meet the individual requirement of customers , which will in turn constrain the enterprises＇ development and establishment of long term relationship. The authors integrate the independent innovation of logistics enterprises and the coordinated innovation of manufacturing enterprises into the same research framework of open service innovation,collect data through interview and questionnaire,and carry out research on the impact of innovation investment and coordination of logistics and manufacturing enterprises on logistics enterprises＇ capacity for service innovation. It is found that both the innovation investment of logistics and manufacturing enterprises will improve the logistics enterprises＇ capacity for service innovation,and this impact is marginally rising;the inter-organization coordination of logistics and manufacturing enterprises positively interact with each other. So,in the environment of open innovation,to improve the capacity for service innovation, logistics enterprises should breakthrough the border among enterprises and establish the coordinated relation with manufacturing enterprises. In the process of service innovation,the logistics enterprises should,first, increase investment in innovation,positively make innovation,meet customers＇ requirement by service innovation,expand their market share,and explore more new market;second,they should open the innovative border,strengthen open innovation,and improve their capacity for service innovation with the help of coordination with external innovative partners.
