软科学
軟科學
연과학
Soft Science
2015年
4期
104~108
,共null页
内部服务质量 “80后”员工表现 工作满意感 组织信任
內部服務質量 “80後”員工錶現 工作滿意感 組織信任
내부복무질량 “80후”원공표현 공작만의감 조직신임
internal service quality; 1980＇s employee performance; job satisfaction; organization trust
以商业银行的206个＂80后＂员工为研究对象,分析表明：内部服务质量对＂80后＂员工工作满意感、员工忠诚、员工任务绩效均有正向影响;内部服务质量通过工作满意感的中介作用影响＂80后＂员工忠诚和员工任务绩效;组织信任在工作满意感与员工忠诚、员工任务绩效之间起到调节作用。＂80后＂组织信任程度越高,工作满意感对员工忠诚、员工任务绩效的影响越大。
以商業銀行的206箇＂80後＂員工為研究對象,分析錶明：內部服務質量對＂80後＂員工工作滿意感、員工忠誠、員工任務績效均有正嚮影響;內部服務質量通過工作滿意感的中介作用影響＂80後＂員工忠誠和員工任務績效;組織信任在工作滿意感與員工忠誠、員工任務績效之間起到調節作用。＂80後＂組織信任程度越高,工作滿意感對員工忠誠、員工任務績效的影響越大。
이상업은행적206개＂80후＂원공위연구대상,분석표명：내부복무질량대＂80후＂원공공작만의감、원공충성、원공임무적효균유정향영향;내부복무질량통과공작만의감적중개작용영향＂80후＂원공충성화원공임무적효;조직신임재공작만의감여원공충성、원공임무적효지간기도조절작용。＂80후＂조직신임정도월고,공작만의감대원공충성、원공임무적효적영향월대。
Taking 206 1980＇s employees in Commercial Banks as the research sample,this paper analyzes that the internal service quality have positive impact on 1980＇s employees＇ job satisfaction,employee loyalty and employees＇ task performance; job satisfaction plays the mediating effect on internal service quality towards 1980＇s employee loyalty and employees＇ task performance. Organization trust plays the moderating effect on job satisfaction towards employee loyalty and employees＇ task performance. The higher the degree of 1980＇s employee organization trust,the greater the effect of job satisfaction towards employee loyalty,employees＇ task performance.
