CAJ | 학술논문

在不增加资金、场地、员工,甚至员工体力的前提下,以值机人员的工作动作为研究对象,采用工业工程的动作分析的研究方法,辅助IEMS视频动作分析软件,以动作经济原则作为指导原则,分析和改善值机员在值机工作过程中的动作。通过整体和部分分析,删除无效动素,改善有效动素,简化值机人员工作动作,获得高效动作流程,提高值机效率,进一步提高旅客的满意度。
재불증가자금、장지、원공,심지원공체력적전제하,이치궤인원적공작동작위연구대상,채용공업공정적동작분석적연구방법,보조IEMS시빈동작분석연건,이동작경제원칙작위지도원칙,분석화개선치궤원재치궤공작과정중적동작。통과정체화부분분석,산제무효동소,개선유효동소,간화치궤인원공작동작,획득고효동작류정,제고치궤효솔,진일보제고여객적만의도。
Under the premise of increasing no capital, sites, staff, even no manual work on employees and with the check-in staff action as the research object, the whole and part of the check-in process are ana- lyzed. The action research method of the industrial engineering analysis is applied, assisted with IEMS vid- eo motion analysis software and with the economic principle of motion as the guiding principle, to remove invalid move and improve the effective dynamic element, simplify check-in staff movement and get effec- tive action process. As a result, the efficiency of the check-in is improved and the passenger satisfaction further improved.