CAJ | 학술논문

采用间隔六个月的三波纵向设计,对国内263名企业员工的工作倦怠、工作要求、工作资源进行测量,探讨中国文化背景下企业员工工作环境的动态变化和倦怠体验的相互影响及其作用机制。研究结果表明,控制基线水平后,工作要求增量正向影响工作倦怠增量,工作资源增量负向影响工作倦怠增量;而工作倦怠增量进一步对员工所处的微工作环境产生一定的负面影响,导致工作要求进一步增加,工作资源进一步降低,因此易形成＂工作环境恶化→工作倦怠加剧→工作环境进一步恶化＂的恶性因果关系回路。
채용간격륙개월적삼파종향설계,대국내263명기업원공적공작권태、공작요구、공작자원진행측량,탐토중국문화배경하기업원공공작배경적동태변화화권태체험적상호영향급기작용궤제。연구결과표명,공제기선수평후,공작요구증량정향영향공작권태증량,공작자원증량부향영향공작권태증량;이공작권태증량진일보대원공소처적미공작배경산생일정적부면영향,도치공작요구진일보증가,공작자원진일보강저,인차역형성＂공작배경악화→공작권태가극→공작배경진일보악화＂적악성인과관계회로。
Job burnout is a three-dimensional syndrome in response to chronic work-related stressors, including emotional exhaustion, depersonalization and reduced personal accomplishment. Over the past four decades, much effort has been devoted to understanding what job burnout is and why it happens. A host of studies have used the job demands-resources （JD-R） model as a theoretical framework to examine how job characteristics influence job burnout. The main purpose of this three-wave longitudinal study is to investigate how changes in job demands （workload, emotional demands, work-family conflict） and resources （autonomy, social support, performance feedback, and opportunities to development） and burnout affect each other over time. Full-time employees working in three large Chinese companies were approached three times over a one-year period from June 2012 to June 2013. The final sample consists of 263 participants with an average age of 34.46 years and organizational tenure of 5.59 years, including 44% males and 56% females. The preliminary analysis shows that the attrition of participants is at random, thus it will not affect the validity of the results. A structural equation modeling analysis shows that the hypothesized model fits the data very well, X2（386） =573.46, RMSEA=.043, CFI=.93, IFI=.93, TLI=.92. It can be concluded that job demands positively affects, and job resources negatively affects, job burnout over time, which in turn leads to a further increase in job demands and decrease in job resources. In addition, a Bootstrap analysis shows that all the specific mediation effects are significant as the confidence intervals do not contain zero. Our study has established a longitudinal link between changes in job-related characteristics and development of burnout. Burned-out individuals are more likely to experience a ＂deteriorated work environment→increased burnout＂ cycle. This study enhances current knowledge about the development of burnout in several respects, and the findings have important implications for preventive interventions with regard to burnout. A comprehensive JD-R model based intervention strategy has been proposed.