CAJ | 학술논문

基于“2012连氏中国城市公共服务质量调查”项目，对我国城市公共交通满意度现状进行了分析，发现34个城市的公共交通公众满意度存在较大差异。构建了HLM（多层线性模型），从城市层面的因素（含人均GDP、人均公共交通财政支出、公共交通财政支出水平等）、受访市民的个人因素（含年龄段、性别、职业等）两个层面解释影响34个城市公共交通满意度差异的因素，发现受访市民的年龄段、学历、收入、居住时间、职业、单位性质等变量对公共交通满意度有显著的正向或负向影响（P〈0．05），对满意度在城市间差异的解释能力比较强，而城市层面的因素对满意度在城市间差异的解释能力不强。最后，从多元化投人机制、宏观战略规划、绩效考核机制等方面提出了对策建议。
기우“2012련씨중국성시공공복무질량조사”항목，대아국성시공공교통만의도현상진행료분석，발현34개성시적공공교통공음만의도존재교대차이。구건료HLM（다층선성모형），종성시층면적인소（함인균GDP、인균공공교통재정지출、공공교통재정지출수평등）、수방시민적개인인소（함년령단、성별、직업등）량개층면해석영향34개성시공공교통만의도차이적인소，발현수방시민적년령단、학력、수입、거주시간、직업、단위성질등변량대공공교통만의도유현저적정향혹부향영향（P〈0．05），대만의도재성시간차이적해석능력비교강，이성시층면적인소대만의도재성시간차이적해석능력불강。최후，종다원화투인궤제、굉관전략규화、적효고핵궤제등방면제출료대책건의。
In this paper, the situation of public satisfaction with transportation in 34 cities is analyzed based on 2012 lien public service quality survey for Chinese cities firstly. There is a big difference among 34 cities＇ public satisfaction. It enquires the influence of city-level variables （ including GDP per capita, per capita public expenditure on public transportation, public transportation expenditure level, et al. ） as well as that of cltizen-level variables （ including age group, gender, occupation, et al. ） on citizens＇ satisfaction by setting up Hierarchical Linear Model. The result shows that the citlzen-level variables （ such as age group, education, length of residence, income, occupation, et al. ） can significantly explain the vafiance in satisfaction among cities（ p 〈0.05）, but the city-level variables can＇t explain it though they have significant impact on citizens＇ satisfaction. Finally, relevant suggestions are put forward from the following perspective： diversified investment mechanism, strategic planning, performance evaluation mechanism.