软科学
軟科學
연과학
Soft Science
2015年
6期
94~98
,共null页
精益服务 服务体验范式 人本机制 情感机制
精益服務 服務體驗範式 人本機製 情感機製
정익복무 복무체험범식 인본궤제 정감궤제
lean service; service experience paradigm; humanism mechanism; emotional mechanism
引入服务体验范式，通过案例研究，分析了精益服务在服务企业中的创新应用，识别了顾客价值创造精细化、员工组织支持传统化、服务提供差异化、服务流程化与系统价值化、创新与学习持续化5个精益服务维度，构建了精益服务模式下的人本机制和情感机制。
引入服務體驗範式，通過案例研究，分析瞭精益服務在服務企業中的創新應用，識彆瞭顧客價值創造精細化、員工組織支持傳統化、服務提供差異化、服務流程化與繫統價值化、創新與學習持續化5箇精益服務維度，構建瞭精益服務模式下的人本機製和情感機製。
인입복무체험범식，통과안례연구，분석료정익복무재복무기업중적창신응용，식별료고객개치창조정세화、원공조직지지전통화、복무제공차이화、복무류정화여계통개치화、창신여학습지속화5개정익복무유도，구건료정익복무모식하적인본궤제화정감궤제。
From the perspective of service experience paradigm, this paper has an innovative research of lean thinking based on case study of service companies. It sets up a concept model of lean service, which includes five dimensions, such as ： elaborating customer value, employee support from organization, differentiating service offering, valuing service process and system, and sustainable innovation and learn, and identifies the humanism mechanism and emotional mechanism of lean service.
