CAJ | 학술논문

本研究对巴基斯坦三所大学的学生展开调查。通过对调查数据的分析,得到巴基斯坦大学学生满意度的11个基本要素,并发现了巴基斯坦大学学生满意度的基本特征：学生在教师指导、教师教学、图书馆和同伴关系的满意度水平处在第一梯队,在管理服务、课程与要求、住宿条件、交通与安全的满意度水平处在第二梯队,在咨询服务、校园支持和教室条件的满意度水平处在第三梯队。此外,学生满意度在性别、父母月收入、兄弟姐妹数量、高中成绩四个投入变量下存在显著性差异;在学校、院系、是否住校和大学成绩这四个环境变量存在显著性差异。政策的制定者需关注学校的咨询服务,提高财政和校园支持,改善教室条件;考虑不同背景特征学生的不同需求,在实践过程中有所侧重。
본연구대파기사탄삼소대학적학생전개조사。통과대조사수거적분석,득도파기사탄대학학생만의도적11개기본요소,병발현료파기사탄대학학생만의도적기본특정：학생재교사지도、교사교학、도서관화동반관계적만의도수평처재제일제대,재관리복무、과정여요구、주숙조건、교통여안전적만의도수평처재제이제대,재자순복무、교완지지화교실조건적만의도수평처재제삼제대。차외,학생만의도재성별、부모월수입、형제저매수량、고중성적사개투입변량하존재현저성차이;재학교、원계、시부주교화대학성적저사개배경변량존재현저성차이。정책적제정자수관주학교적자순복무,제고재정화교완지지,개선교실조건;고필불동배경특정학생적불동수구,재실천과정중유소측중。
This study is intended to address the factors that affect student satisfaction, to measure the current level of student satisfaction and find out the differences between student characteristics and institutional characteristics on student satisfaction. Data was collected from undergraduate students who are studying at selected three public sector universities of Pakistan through modified questionnaire by National College Student Survey （NCSS）, Xiamen University. Statistically results of factor analysis reveal that eleven factors influence 65 percent of the total variance in student satisfaction. The results of descriptive statistics reveal that most students were satisfied with teachers＇ support in learning, teachers＇ lecture delivery expertise, library, and peer relationship. Students were moderately satisfied with transportation and safety, administrative support, accommodation, orientation and courses offered. Conversely, students were dissatisfied with advisory staff, classroom facilities, and financial and social support. Student satisfaction has been improved as compared with past studies, but there are still some loopholes that should be filled. The results reveal that the differences among students＇ gender, parents＇ monthly income, family size, and previous GPA on student satisfaction existed. The differences among universities, departments, students＇ current residence and current GPA on student satisfaction also existed. Policymakers should pay attention to improve the performances of advisory staff, to enhance the financial and social support of students, upgrade the classroom facilities and put greater emphasis on students＂ need and expectations addressing their backgrounds and socioeconomic differences.