CAJ | 학술논문

目的:调查手机移动终端预约挂号服务在门诊的应用现状,分析存在的问题并提出改进意见,从而进一步提高门诊服务的满意度.方法:统计2014年6-12月我院手机移动终端预约挂号服务平台数据;通过方便抽样法调查2014年6-12月通过现场预约、电话预约及网络预约于我院就诊的508例患者,利用自行设计的满意度调查表进行电话回访.结果:手机移动终端预约挂号总量以每月20%以上的速度递增,产科及儿科占总预约量的比例较高,而内科相对较低;外地患者使用比例高于本市患者.手机移动终端医疗服务男性的知晓率高于女性(χ2=93.76,P<0.001);知晓者中青年患者占57.5%,而老年患者较少,仅占3.0%,差异有统计学意义(χ2=39.45,P<0.001);3个主题10个条目中对"就诊叫号信息提醒"满意度低,对"药费、检查费支付"满意度低,对"医生专业方向介绍、医生诊疗信息介绍"满意度低.结论:手机移动终端预约挂号服务最大限度地方便了患者就医,解决了患者挂号难问题,发展前景乐观,但其功能有待进一步改进和完善.
목적:조사수궤이동종단예약괘호복무재문진적응용현상,분석존재적문제병제출개진의견,종이진일보제고문진복무적만의도.방법:통계2014년6-12월아원수궤이동종단예약괘호복무평태수거;통과방편추양법조사2014년6-12월통과현장예약、전화예약급망락예약우아원취진적508례환자,이용자행설계적만의도조사표진행전화회방.결과:수궤이동종단예약괘호총량이매월20%이상적속도체증,산과급인과점총예약량적비례교고,이내과상대교저;외지환자사용비례고우본시환자.수궤이동종단의료복무남성적지효솔고우녀성(χ2=93.76,P<0.001);지효자중청년환자점57.5%,이노년환자교소,부점3.0%,차이유통계학의의(χ2=39.45,P<0.001);3개주제10개조목중대"취진규호신식제성"만의도저,대"약비、검사비지부"만의도저,대"의생전업방향개소、의생진료신식개소"만의도저.결론:수궤이동종단예약괘호복무최대한도지방편료환자취의,해결료환자괘호난문제,발전전경악관,단기공능유대진일보개진화완선.
Objective: To investigate the application status of mobile phone terminal appointment registration in outpatient service.Methods: The authors collected the information of mobile phone terminal appointment registration system from June to December in 2014.They also investigated 508 patients who got outpatients clinic service using different registration ways from June to December,2014.A self-designed satisfaction questionnaire was used in this telephone follow-up survey.Results: The total amounts of mobile phone terminal appointment registration increased more than 20% of monthly,those in obstetric and pediatric departments accounted for the highest proportion of the total amount,while that in internal medicine department was relatively low.Nonlocal patients use this appointment service more popularly than the local patients.The awareness rate of the mobile terminal medical services in men was higher (χ2=93.76,P<0.001) than women.The majority 57.5% of the people who knew this new appointment service was young,and the elderly patients accounted for only 3.0% (χ2= 39.45,P<0.001),Patients satisifed less with three items,clinic information reminder,medical cost payment process,and the introduction of the doctors' major ifelds.Conclusion: Mobile phone terminal appointment service is helpful to solve the problem of registration dififculties,but its function needs further improvement.