安徽卫生职业技术学院学报
安徽衛生職業技術學院學報
안휘위생직업기술학원학보
Journal of Anhui Health Vocational & Technical College
2015年
4期
7-8
,共2页
电话回访%病人满意度
電話迴訪%病人滿意度
전화회방%병인만의도
Telephone visit%Patient satisfaction
患者满意度是评价医院管理质量的重要指标.该文通过总结分析合肥市第一人民医院2014年下半年的病人满意度电话调查结果,探讨通过电话回访取得患者满意度测评的问题,提出:通过电话回访进行患者满意度测评工作,能有效获得患者对服务信息的反馈,为医院管理者提供持续改进的重要依据.
患者滿意度是評價醫院管理質量的重要指標.該文通過總結分析閤肥市第一人民醫院2014年下半年的病人滿意度電話調查結果,探討通過電話迴訪取得患者滿意度測評的問題,提齣:通過電話迴訪進行患者滿意度測評工作,能有效穫得患者對服務信息的反饋,為醫院管理者提供持續改進的重要依據.
환자만의도시평개의원관리질량적중요지표.해문통과총결분석합비시제일인민의원2014년하반년적병인만의도전화조사결과,탐토통과전화회방취득환자만의도측평적문제,제출:통과전화회방진행환자만의도측평공작,능유효획득환자대복무신식적반궤,위의원관리자제공지속개진적중요의거.
Patient satisfaction is an important index for evaluating the quality of hospital management. The author aims to summarize the survey conducted in the second half of the 2014 in the first people's Hospital of Hefei City, and explore the role of telephone visit to obtain customer satisfaction evaluation for hospital development.Effective access to patient feedback of service information is achieved mainly through telephone follow-up of patients' satisfaction evaluation work, which provides an important basis for continuous improvement for the hospital management.
