CAJ | 학술논문

目的：为了进一步提高肝胆外科护士工作积极性并降低医患矛盾的发生几率，分析和探讨柔性管理的价值和意义。方法抽取60例于2013年1月-2015年1月在该院肝胆外科工作的护理人员作为研究对象并按照管理模式的不同将其分为观察组和对照组各30例，其中对照组护理人员实施传统的管理办法，而观察组护理人员则采取柔性管理，对比和分析两组的护理质量。结果经过对比分析发现，对照组在护理质量(明显不如观察组的，两组比较差异有统计学意义(P<0.05)。结论将柔性管理应用到肝胆外科护理人员的日常管理，不仅可以显著提高患者的满意度，而且提高了护理质量，值得推广和应用。
목적：위료진일보제고간담외과호사공작적겁성병강저의환모순적발생궤솔，분석화탐토유성관리적개치화의의。방법추취60례우2013년1월-2015년1월재해원간담외과공작적호리인원작위연구대상병안조관리모식적불동장기분위관찰조화대조조각30례，기중대조조호리인원실시전통적관리판법，이관찰조호리인원칙채취유성관리，대비화분석량조적호리질량。결과경과대비분석발현，대조조재호리질량(명현불여관찰조적，량조비교차이유통계학의의(P<0.05)。결론장유성관리응용도간담외과호리인원적일상관리，불부가이현저제고환자적만의도，이차제고료호리질량，치득추엄화응용。
Objective To further improve the enthusiasm of nursing and to reduce the occurrence probability of a variety of adverse events, analysis and discussion of the meaning of flexibility management on working enthusiasm of nurses. Methods Sixty nurses were selected in our hospital hepatobiliary which were divided randomly into control group and observation group,30 cases in each group. The observation group received flexibility management on working, the control group was giv-en the traditional management, observed two groups of clinical treated efficiency. Results After flexibility management, the evaluation scores of nurses'self-efficacy,nursing quality and patient satisfaction increase significantly, and the differences have statistical significance (P<0.05). Conclusion The incentive mechanism for rational management of nursing staff,can sig-nificantly improve the satisfaction of patients,nursing staff's sense of accomplishment and ability,it is worth to popularize.