CAJ | 학술논문

在宽带协议中，消费者权益保护不周是多方面共同作用的结果。电信运营商的强势地位和垄断地位是造成保护不足的根本原因，监管缺位和宽带协议作为格式合同自身的特点是消费者权益保护部足的重要因素。为更好的保护消费者利益应该从这些原因入手，完善监管机制，引入竞争机制，落实普遍服务义务，完善在处理宽带协议纠纷时对消费者合法权益的保护。
재관대협의중，소비자권익보호불주시다방면공동작용적결과。전신운영상적강세지위화롱단지위시조성보호불족적근본원인，감관결위화관대협의작위격식합동자신적특점시소비자권익보호부족적중요인소。위경호적보호소비자이익응해종저사원인입수，완선감관궤제，인입경쟁궤제，락실보편복무의무，완선재처리관대협의규분시대소비자합법권익적보호。
In the broadband agreement, the poor protection on the consumers’ interest lies in many aspects. Telecom operators’ strong position and monopoly status are the fundamental cause of the poor protection. And on the other hand, lack of supervision and the format contract of broadband agreement constitute important factors of the poor protection. To achieve better protection of the interests of consumers, we are supposed to set out from the above-mentioned reasons, improve the regulatory mechanism, introduce competition mechanism, fulfill the implementation of universal service obligation, and perfect the protection of the legitimate rights and interests of consumers in the treatment protocol for broadband disputes.