苏州科技学院学报（自然科学版）
囌州科技學院學報（自然科學版）
소주과기학원학보（자연과학판）
Journal of Suzhou University of Science and Technology (Natural Science)
2015年
3期
70-74
,共5页
环境信访投诉%特征分析%对策%苏州市
環境信訪投訴%特徵分析%對策%囌州市
배경신방투소%특정분석%대책%소주시
environmental complaints%characteristic analysis%countermeasure%Suzhou
随着经济的发展、城市化的不断推进以及公众生活水平的提高，公众对城区环境要求也与日俱增。根据苏州市原沧浪区2004年至2013年环境信访数据统计，从信访规律、信访类型、信访方式三方面进行分析。研究结果表明，该区环境信访投诉数自2011年起有明显上升，6月达到峰值，次年2月到达谷底；以噪声和油烟类投诉为主；电话投诉居多，反映方式呈现多样化趋势。文末对做好环境信访工作提出对策建议。
隨著經濟的髮展、城市化的不斷推進以及公衆生活水平的提高，公衆對城區環境要求也與日俱增。根據囌州市原滄浪區2004年至2013年環境信訪數據統計，從信訪規律、信訪類型、信訪方式三方麵進行分析。研究結果錶明，該區環境信訪投訴數自2011年起有明顯上升，6月達到峰值，次年2月到達穀底；以譟聲和油煙類投訴為主；電話投訴居多，反映方式呈現多樣化趨勢。文末對做好環境信訪工作提齣對策建議。
수착경제적발전、성시화적불단추진이급공음생활수평적제고，공음대성구배경요구야여일구증。근거소주시원창랑구2004년지2013년배경신방수거통계，종신방규률、신방류형、신방방식삼방면진행분석。연구결과표명，해구배경신방투소수자2011년기유명현상승，6월체도봉치，차년2월도체곡저；이조성화유연류투소위주；전화투소거다，반영방식정현다양화추세。문말대주호배경신방공작제출대책건의。
With the development of economy, the advancement of urbanization and the improvement of life, the public require more of the urban environment. Based on the statistics of the environmental petition (2004-2013) in Canglang District of Suzhou, we analyzed the urban environmental complaints from the aspects of rules, types and manners. The results show that the number of environmental complaints has increased obviously since 2011 and come to the highest in June and to the lowest next February. Most of the complaints were about noise and lampblack. The most popular way to complain was over the phone, though the ways to complain have become di-versified. Finally, we put forward some countermeasures for the environmental complaints.
