CAJ | 학술논문

研究运用科技服务业和服务创新过程及绩效理论，探索影响科技服务业创新绩效的关键阶段与环节。在对67家科技服务业企业开展实证调研后发现，科技服务创新的概念阶段，尤其是其中的新思想产生环节与概念开发环节对服务创新绩效至关重要。而服务创新的开发阶段与投入阶段的部分环节亦通过影响概念阶段进而对服务创新绩效产生影响。最后，基于创新过程视角提出科技服务业企业创新绩效提升的若干建议。
연구운용과기복무업화복무창신과정급적효이론，탐색영향과기복무업창신적효적관건계단여배절。재대67가과기복무업기업개전실증조연후발현，과기복무창신적개념계단，우기시기중적신사상산생배절여개념개발배절대복무창신적효지관중요。이복무창신적개발계단여투입계단적부분배절역통과영향개념계단진이대복무창신적효산생영향。최후，기우창신과정시각제출과기복무업기업창신적효제승적약간건의。
On the basis of the theories of service innovation process and service innovation performance, this study explores the key stages and steps of service innovation in science & technology service industry. Empirical re-search on 68 enterprises found that, the conceptual stage, especially the new thoughts create step as well as the conceptualize step, are critical to service innovation performance. Part of the steps of the development stage and in-put stage will also influence the service innovation performance, but through the conceptual stage. Finally, relevant strategies are put forwarded to facilitate performance improvement in science and technology service enterprises.