中国医疗管理科学
中國醫療管理科學
중국의료관이과학
china medical administration sciences
2015年
5期
34-36
,共3页
医疗安全%团队性医疗安全奖%医疗服务%投诉
醫療安全%糰隊性醫療安全獎%醫療服務%投訴
의료안전%단대성의료안전장%의료복무%투소
Medical safety%Team Medical Safety Award%Medical service%Complaint
目的：探讨团队性医疗安全奖的实施对降低医疗服务投诉的效果。方法采用回顾性调查的方法，统计比较我院实施团队性医疗安全奖前后同期的医疗服务投诉情况。结果实施团队性医疗安全奖后的2014年4月～12月，医疗服务投诉较实施前的2013年同期明显减少，尤其是服务态度投诉下降了58%。结论团队性医疗安全奖的实施有利于改善医疗服务质量，减少投诉。
目的：探討糰隊性醫療安全獎的實施對降低醫療服務投訴的效果。方法採用迴顧性調查的方法，統計比較我院實施糰隊性醫療安全獎前後同期的醫療服務投訴情況。結果實施糰隊性醫療安全獎後的2014年4月～12月，醫療服務投訴較實施前的2013年同期明顯減少，尤其是服務態度投訴下降瞭58%。結論糰隊性醫療安全獎的實施有利于改善醫療服務質量，減少投訴。
목적：탐토단대성의료안전장적실시대강저의료복무투소적효과。방법채용회고성조사적방법，통계비교아원실시단대성의료안전장전후동기적의료복무투소정황。결과실시단대성의료안전장후적2014년4월～12월，의료복무투소교실시전적2013년동기명현감소，우기시복무태도투소하강료58%。결론단대성의료안전장적실시유리우개선의료복무질량，감소투소。
Purpose The paper aims to discuss the effect of the implementation of Team Medical Safety Award on reducing medical service complaints. Method The retrospective survey is employed to carry out statistics and comparison on the conditions of medical service complaints in the same period before and after the implementation of Team Medical Safety Award in the hospital. Result From April to December of 2014 after the implementation of Team Medical Safety Award, the complaints about medical service were significantly reduced compared to the same period in 2013 before the award's implementation, especially in the aspect of service attitude, decreasing by 58%. Conclusion The implementation of Team Medical Safety Award is in favor of improving the quality of medical service and reducing relevant complaints.
