CAJ | 학술논문

供应链质量管理的最终目的是达成客户满意度，主要方式是对供应进行计划、协调、操作、控制和优化的各种活动和过程，使产品和服务能够满足客户的需求。在分析供应链质量管理和客户满意度关系的基础上，参照国内学者建立的模型，尝试从另外一个新角度建立供应链质量管理和客户满意度关系模型。
공응련질량관리적최종목적시체성객호만의도，주요방식시대공응진행계화、협조、조작、공제화우화적각충활동화과정，사산품화복무능구만족객호적수구。재분석공응련질량관리화객호만의도관계적기출상，삼조국내학자건립적모형，상시종령외일개신각도건립공응련질량관리화객호만의도관계모형。
The ultimate goal of supply chain quality management is to achieve customer satisfaction,the main way refers to some activities and process of plan,coordination,operation,check and control and optimization for supply.Product and service is to be met the needs of customers.Based on the analysis of relation of chain quality management and customer satisfaction,and reference to the models were built by domestic scholars.This paper tries to build the relation supply chain quality management and customer satisfaction from the new view.