CAJ | 학술논문

以献血者为中心，“以人为本”，提高血站自身的人性化服务意识和水平，无偿献血人性化服务已越来越成为血站工作人员关注的问题之一。营造人性化的献血设施及环境，提供人性化的献血服务流程，实行人性化的献血服务措施，如提供一条龙服务，更换献血纪念品，保护献血者的隐私，开展健康教育，设立服务承诺制，建立不合格献血者告知制度，制定征求意见表和献血回访制度，建立无偿献血返还制度，不断提高服务水平，保证本地区临床医疗急救用血，使无偿献血工作得以持续、稳定、健康发展。
이헌혈자위중심，“이인위본”，제고혈참자신적인성화복무의식화수평，무상헌혈인성화복무이월래월성위혈참공작인원관주적문제지일。영조인성화적헌혈설시급배경，제공인성화적헌혈복무류정，실행인성화적헌혈복무조시，여제공일조룡복무，경환헌혈기념품，보호헌혈자적은사，개전건강교육，설립복무승낙제，건립불합격헌혈자고지제도，제정정구의견표화헌혈회방제도，건립무상헌혈반환제도，불단제고복무수평，보증본지구림상의료급구용혈，사무상헌혈공작득이지속、은정、건강발전。
Taking blood donors as the center,“people-oriented”,improving the humanized service consciousness and level of blood center,humanized service of voluntary blood donation has increasingly become one of the blood center staf concern. To create a humanized blood donation facilities and environment,provide humanized blood donation service process,implement humanized service methods,such as providing one-stop service,changing blood donation souvenirs, protecting the privacy of blood donors,implementing health education,establishing service commitment system,establishing unqualified blood donors inform system,making the comments and blood donation visit system,establishing voluntary blood donation return system,continuously improve service level,so that ensuring the clinical medical blood supply of the local area,making the voluntary blood donation work can be sustainedly,stablely and healthy developed.