CAJ | 학술논문

介绍了天津联通自主研发的移动装维平台出现的背景和其在提升城市信息化方面的支撑作用，并着重阐述了中国联通移动装维平台的功能和方案，方案建设在考虑联通业务发展的同时，兼顾联通使用人群的移动性和便捷性，并与服务开通、服务保障系统、代维系统等支撑系统形成良好的对接机制。移动装维平台的出现取得了显著收益，内外的满意度都得到了极大提升。
개소료천진련통자주연발적이동장유평태출현적배경화기재제승성시신식화방면적지탱작용，병착중천술료중국련통이동장유평태적공능화방안，방안건설재고필련통업무발전적동시，겸고련통사용인군적이동성화편첩성，병여복무개통、복무보장계통、대유계통등지탱계통형성량호적대접궤제。이동장유평태적출현취득료현저수익，내외적만의도도득도료겁대제승。
This article describes the background of a self-developed mobile equipment maintenance platform ofTianjin Unicom and its role as an industry support to urban informatization.It describes platform functions and schemes,which not only consider business development of Unicom,but also users’ mobility and convenience.Besides,it forms a good dock-ing mechanism with other supporting systems,such as service opening,service support and substitute maintaining sys-tem.The platform has made significant gains and has dramatically changed the unfavorable situations such as high charge-back rate,less installation and maintenance support means,low installation and maintenance efficiency,poor customer perception and high operating costs.Satisfaction from both inside and outside has been greatly improved.