中国当代医药
中國噹代醫藥
중국당대의약
China Modern Medicine
2015年
26期
183-185
,共3页
老年%慢性病%护理志愿者%满意度%调查
老年%慢性病%護理誌願者%滿意度%調查
노년%만성병%호리지원자%만의도%조사
Elderly%Chronic disease%Nursing volunteer%Satisfaction%Investigation
目的：分析社区老年慢性病患者对护理志愿者的满意度情况。方法2014年3月~2015年5月,选择南昌市广场北路社区200例老年慢性病患者作为调查对象。按照年龄不同,将老年慢性病患者分为两组,即A组(60~70岁)121例及B组(70岁以上)79例。比较两组满意度情况及依从性。结果 A组5例患者、B组6例患者问卷一致性较差,予以剔除。 A组服务内容满意度低于B组,B组服务时间满意度低于A组(P<0.01)。 A组依从性为75.86%,明显高于B组(60.27%)(P<0.05)。A组健康促进及疾病知识得分显著高于B组,B组疾病护理得分明显高于A组(P<0.01)。结论社区老年慢性病患者服务人员满意度及服务态度满意度均较高,60~70岁老年人内容满意度较低,健康促进及疾病知识需求更高；70岁以上老年人时间满意度及依从性较低,疾病护理需求更高,应给予针对性支持。
目的：分析社區老年慢性病患者對護理誌願者的滿意度情況。方法2014年3月~2015年5月,選擇南昌市廣場北路社區200例老年慢性病患者作為調查對象。按照年齡不同,將老年慢性病患者分為兩組,即A組(60~70歲)121例及B組(70歲以上)79例。比較兩組滿意度情況及依從性。結果 A組5例患者、B組6例患者問捲一緻性較差,予以剔除。 A組服務內容滿意度低于B組,B組服務時間滿意度低于A組(P<0.01)。 A組依從性為75.86%,明顯高于B組(60.27%)(P<0.05)。A組健康促進及疾病知識得分顯著高于B組,B組疾病護理得分明顯高于A組(P<0.01)。結論社區老年慢性病患者服務人員滿意度及服務態度滿意度均較高,60~70歲老年人內容滿意度較低,健康促進及疾病知識需求更高；70歲以上老年人時間滿意度及依從性較低,疾病護理需求更高,應給予針對性支持。
목적：분석사구노년만성병환자대호리지원자적만의도정황。방법2014년3월~2015년5월,선택남창시엄장북로사구200례노년만성병환자작위조사대상。안조년령불동,장노년만성병환자분위량조,즉A조(60~70세)121례급B조(70세이상)79례。비교량조만의도정황급의종성。결과 A조5례환자、B조6례환자문권일치성교차,여이척제。 A조복무내용만의도저우B조,B조복무시간만의도저우A조(P<0.01)。 A조의종성위75.86%,명현고우B조(60.27%)(P<0.05)。A조건강촉진급질병지식득분현저고우B조,B조질병호리득분명현고우A조(P<0.01)。결론사구노년만성병환자복무인원만의도급복무태도만의도균교고,60~70세노년인내용만의도교저,건강촉진급질병지식수구경고；70세이상노년인시간만의도급의종성교저,질병호리수구경고,응급여침대성지지。
Objective To analyze the satisfaction on nursing volunteers by elderly patients with chronic diseases in community. Methods From March 2014 to May 2015,200 elderly patients with chronic diseases in square north road community were selected as investigated objects.According to different ages,they were divided into group A (n=121,aged from 60 to 70 years old) and group B (n=79,aged from over 70 years old).The satisfaction and compliance in the two groups were compared. Results Questionnaires in 5 patients in group A and 6 patients in group B were less consistent and were excluded.The satisfaction on service item in group A was lower than that in group B.The satisfaction on ser-vice time in group B was lower than that in group A (P<0.01).The compliance in group A and B was 75.86% and 60.27%respectively,and the former group was higher (P<0.01).The scores of health promotion and disease knowledge in group A were greatly higher than those in group B.The score of disease nursing in group B was higher in comparison with that in group A (P<0.01). Conclusion Satisfactions on service personnel and attitude are higher by elderly patients with chronic diseases in community.The content satisfaction is lower in patients aged from 60 to 70 years old and re-quirements of health promotion and disease knowledge are higher.Time satisfaction and compliance are a bit lower in patients aged over 70 years old,but higher requirement for disease nursing,which need targeted support.
