中国病案
中國病案
중국병안
Chinese Medical Record
2015年
10期
42-43,96
,共3页
医疗纠纷%缺陷%对策
醫療糾紛%缺陷%對策
의료규분%결함%대책
Medical dispute%Defect%Countermeasures
目的：分析医疗纠纷成因，从医院内部查找诊疗过程中存在的缺陷，探索防范措施。方法采取回顾性研究，对某三甲医院2012年-2014年结案的67例纠纷案例中存在的缺陷进行统计分析。结果医疗纠纷案例存在的缺陷中诊疗过程缺陷47.76%、医患沟通缺陷43.28%、病案书写缺陷17.91%及科室管理和科间协作缺陷8.96%，且往往有多个缺陷并存。结论正确理性的对待医疗纠纷，加强管理，规范诊疗行为，提高沟通能力，做好风险防范，减少医疗纠纷。
目的：分析醫療糾紛成因，從醫院內部查找診療過程中存在的缺陷，探索防範措施。方法採取迴顧性研究，對某三甲醫院2012年-2014年結案的67例糾紛案例中存在的缺陷進行統計分析。結果醫療糾紛案例存在的缺陷中診療過程缺陷47.76%、醫患溝通缺陷43.28%、病案書寫缺陷17.91%及科室管理和科間協作缺陷8.96%，且往往有多箇缺陷併存。結論正確理性的對待醫療糾紛，加彊管理，規範診療行為，提高溝通能力，做好風險防範，減少醫療糾紛。
목적：분석의료규분성인，종의원내부사조진료과정중존재적결함，탐색방범조시。방법채취회고성연구，대모삼갑의원2012년-2014년결안적67례규분안례중존재적결함진행통계분석。결과의료규분안례존재적결함중진료과정결함47.76%、의환구통결함43.28%、병안서사결함17.91%급과실관리화과간협작결함8.96%，차왕왕유다개결함병존。결론정학이성적대대의료규분，가강관리，규범진료행위，제고구통능력，주호풍험방범，감소의료규분。
Objective To analyze causes of medical dispute, find the defects existing in the diagnosis and treatment process from the hospital internal, and explore the preventive measures.Methods Defects in 67 cases of dispute cases were analyzed by the retrospective study in a top three hospital from 2012 to 2014. Results The flaws of the medical dispute cases were diagnosis and treatment process defects 47.76%, doctor-patient communication defects 43.28%, medical record writing defects 17.91%, department of management and collaboration defect 8.96%, and often have more than one defect.ConclusionRationally treat the medical disputes correctly, strengthen management and standard medical behavior, improve the ability to communicate, do a good job in risk prevention, and reduce medical disputes.
