CAJ | 학술논문

开展学生教学满意度的研究与建设是高职院校提升吸引力与竞争力的一条有效路径。以顾客导向为原则，运用学生访谈、网络调查、问卷调查的方法，设计出一套反映学生心声并且用学生自己的语言进行描述的教学满意度测量指标体系。运用KANO模型分析方法，可对教学满意度测量指标体系所反映的学生教学服务需求进行识别与细分，并可分别依据“需求细分”与“影响力计算”进行教学满意度的改进分析，从而帮助高职院校教师制定相应的教学服务改进策略。
개전학생교학만의도적연구여건설시고직원교제승흡인력여경쟁력적일조유효로경。이고객도향위원칙，운용학생방담、망락조사、문권조사적방법，설계출일투반영학생심성병차용학생자기적어언진행묘술적교학만의도측량지표체계。운용KANO모형분석방법，가대교학만의도측량지표체계소반영적학생교학복무수구진행식별여세분，병가분별의거“수구세분”여“영향력계산”진행교학만의도적개진분석，종이방조고직원교교사제정상응적교학복무개진책략。
Research and building-up of the students’satisfaction degree on teaching can make higher vocational institutes more attractive and competitive in an effective way. Based on the principle of customer orientation, using the methods of student’s interview, network survey and questionnaire survey, an index system of satisfaction measurement on teaching is designed to reflect the true thoughts of students. By means of KANO Model Analysis, students’demands on teaching, which are reflected by this index system, can be identified and segmented. The improvement analysis of satisfaction degree on teaching, which is carried out on“the Demand Segmentation”and“Influence Calculation”, can help the teachers of higher vocational institutes to make corresponding improvement strategies in teaching services offered to the students.