CAJ | 학술논문

针对营业厅、呼叫中心终端IE浏览器频繁出现“请求出错”、“获取信息失败”及白屏现象，本文运用系统论的理念，通过tcpdump、wireshark等工具捕获并深入到TCP、HTTP协议级别分析关键环节网络数据分组，精确定位ArrayNetworks厂商的负载均衡设备bug，根本解决了营业厅、呼叫中心终端IE浏览器的异常问题。
침대영업청、호규중심종단IE류람기빈번출현“청구출착”、“획취신식실패”급백병현상，본문운용계통론적이념，통과tcpdump、wireshark등공구포획병심입도TCP、HTTP협의급별분석관건배절망락수거분조，정학정위ArrayNetworks엄상적부재균형설비bug，근본해결료영업청、호규중심종단IE류람기적이상문제。
The terminal IE browser in the business hall and call center appears frequently "request error","access to information failure" and white screen phenomenon. How to solve? How to find the reason of the problem? This paper specifi es the methodology which how to localize the bugs about the re-balancing device of Array Networks through deep analyzing the protocol (TCP, HTTP) data package with tools (TcpDump, Wireshark, etc), and solve the corresponding related IE issues which occur in the call center and business hall.