标准科学
標準科學
표준과학
Standard Science
2015年
9期
12-15
,共4页
网络交易%产品质量%消费者权益%网络平台%监管
網絡交易%產品質量%消費者權益%網絡平檯%鑑管
망락교역%산품질량%소비자권익%망락평태%감관
network transaction%product quality%consumer rights%online platform%supervision
网络交易的购物方式受到了越来越多消费者的青睐,但消费者对网络交易中产品质量的投诉也在逐年上升,这给网络交易模式带来了极大挑战.课题组通过发放问卷的形式对消费者在网络交易中碰到的产品质量问题以及在网络交易中的维权状况做了调研.本文以调研报告为基础,分析网购中出现产品质量问题以及消费者维权难等问题的原因,并提出相应的解决对策.
網絡交易的購物方式受到瞭越來越多消費者的青睞,但消費者對網絡交易中產品質量的投訴也在逐年上升,這給網絡交易模式帶來瞭極大挑戰.課題組通過髮放問捲的形式對消費者在網絡交易中踫到的產品質量問題以及在網絡交易中的維權狀況做瞭調研.本文以調研報告為基礎,分析網購中齣現產品質量問題以及消費者維權難等問題的原因,併提齣相應的解決對策.
망락교역적구물방식수도료월래월다소비자적청래,단소비자대망락교역중산품질량적투소야재축년상승,저급망락교역모식대래료겁대도전.과제조통과발방문권적형식대소비자재망락교역중팽도적산품질량문제이급재망락교역중적유권상황주료조연.본문이조연보고위기출,분석망구중출현산품질량문제이급소비자유권난등문제적원인,병제출상응적해결대책.
Increasing consumers are enthusiastic about network transaction, but they complain about the product quality through network transaction increasingly year by year, which brings a great challenge to network transaction pattern. Through questionnaire investigation, the research group has researched the product quality problem that the consumers encountered and their status when they safeguard their rights in network transaction. Based on the research report, this paper analyzes the reasons which lead to the problem of online shopping products quality and make it difficult for consumers to protect their rights, and then puts forward the corresponding solutions.
