CAJ | 학술논문

门诊是医院的重要服务窗口，其服务直接反映着医院的服务水平。在门诊医疗服务中，门诊流程的繁琐与简化，决定了患者就医时间的长短和医院提供服务的效率，也是影响患者满意度的一个重要因素。近年来，本院积极探索门诊流程改革，特别是从2013年9月1日开始正式实施门诊“一卡通”，直接优化了门诊流程，缩短了病人的就诊时间，取得了良好的成效。
문진시의원적중요복무창구，기복무직접반영착의원적복무수평。재문진의료복무중，문진류정적번쇄여간화，결정료환자취의시간적장단화의원제공복무적효솔，야시영향환자만의도적일개중요인소。근년래，본원적겁탐색문진류정개혁，특별시종2013년9월1일개시정식실시문진“일잡통”，직접우화료문진류정，축단료병인적취진시간，취득료량호적성효。
Outpatient is important for hospital service, which directly reflects the service level of the hospital. The cumbersomeness and simplification of outpatient process determine patients' waiting time and the efficiency of hospital service as well as patients' satisfaction. In recent years, our hospital actively explores reforms on outpatient process, especially the implementation of one-card since September 1st, 2013, which directly optimizes outpatient process, shortens patient's treatment time and achieves good results.