云南电力技术
雲南電力技術
운남전력기술
Yunnan Electric Power
2015年
4期
40-42,55
,共4页
层次分析法%模糊综合评价%电力IT客户满意度
層次分析法%模糊綜閤評價%電力IT客戶滿意度
층차분석법%모호종합평개%전력IT객호만의도
evaluation AHP%fuzzy%electric power IT customer satisfaction
提出了基于层次分析法 ( AHP ) 确定评价指标权重的电力IT客户满意度模糊综合评价体系. 采用模糊综合评价法可考虑电力IT客户满意度的多种因素, 并保留了各层次评价指标的全部信息, 其评价结果能方便地转化为具体的实数分值, 解决了评价指标难以精确界定的问题.
提齣瞭基于層次分析法 ( AHP ) 確定評價指標權重的電力IT客戶滿意度模糊綜閤評價體繫. 採用模糊綜閤評價法可攷慮電力IT客戶滿意度的多種因素, 併保留瞭各層次評價指標的全部信息, 其評價結果能方便地轉化為具體的實數分值, 解決瞭評價指標難以精確界定的問題.
제출료기우층차분석법 ( AHP ) 학정평개지표권중적전력IT객호만의도모호종합평개체계. 채용모호종합평개법가고필전력IT객호만의도적다충인소, 병보류료각층차평개지표적전부신식, 기평개결과능방편지전화위구체적실수분치, 해결료평개지표난이정학계정적문제.
This paper presents the power IT Customer Satisfaction Based on AHP Fuzzy Comprehensive Assessment System, using AHP to determine the evaluation index weight. The use of fuzzy comprehensive evaluation method for power IT customer satisfaction on many factors, but also to retain all the information at all levels of evaluation, the evaluation results can easily be translated into concrete real value, solve difficult to accurately define evaluation issue.
