医学与法学
醫學與法學
의학여법학
Medicine and Jurisprudence
2015年
5期
42-44
,共3页
综合医院%专科医院%医疗投诉%对比研究
綜閤醫院%專科醫院%醫療投訴%對比研究
종합의원%전과의원%의료투소%대비연구
general hospital%specialized hospital%medical complaint%comparative study
为了分析综合医院与专科医院医疗投诉内容的差别，寻找针对二者差异性投诉的处理方法，通过收集被调查医院2012年全年所有门诊、住院患者投诉资料并进行回顾性分析，发现综合医院医疗投诉率为0.013%，专科医院的医疗投诉率为0.007%，两者有显著性差异，由此本文认为综合医院与专科医院应针对差异性情况，采取不同措施，提升服务质量，预防医疗投诉发生。
為瞭分析綜閤醫院與專科醫院醫療投訴內容的差彆，尋找針對二者差異性投訴的處理方法，通過收集被調查醫院2012年全年所有門診、住院患者投訴資料併進行迴顧性分析，髮現綜閤醫院醫療投訴率為0.013%，專科醫院的醫療投訴率為0.007%，兩者有顯著性差異，由此本文認為綜閤醫院與專科醫院應針對差異性情況，採取不同措施，提升服務質量，預防醫療投訴髮生。
위료분석종합의원여전과의원의료투소내용적차별，심조침대이자차이성투소적처리방법，통과수집피조사의원2012년전년소유문진、주원환자투소자료병진행회고성분석，발현종합의원의료투소솔위0.013%，전과의원적의료투소솔위0.007%，량자유현저성차이，유차본문인위종합의원여전과의원응침대차이성정황，채취불동조시，제승복무질량，예방의료투소발생。
In order to analyze the difference of medical complaints content between general hospital and spe-cialized hospital, and find out the processing method according to different complaints, the researchers collected all complaints information of out-patients and in-patients in the investigated hospital in 2012,then made a retro-spective analysis,and they found that complaint rate in general hospital is 0.013%,while in specialized hospital,it is 0.007%, and there was an outstanding difference between them. Therefore, general hospital and specialized hospital should aim at different situation, and take different measures to improve service quality and prevent medical complaints.
