CAJ | 학술논문

目的：分析柔性管理对护士工作压力应对方式及护理质量的影响。方法：本院2014年1月开始对内科病房16名护士实施柔性管理模式，对比柔性管理模式前后护理质量以及护士工作压力应对方式的改善情况，并对研究结果相关数据做统计学处理。结果：相比于柔性管理前，柔性管理后护理工作质量明显提升，其中健康宣教、基础护理以及护理文书等方面评分均有显著改善，护理满意度更高，前后差异显著而具有统计学意义（P＜0.05）；实施柔性管理后，护理工作人员积极应对，得分较柔性管理前有显著改善，前后差异显著而具有统计学意义（P＜0.05）。结论：对于内科护理工作人员而言，开展柔性管理模式可有效缓解工作压力，改善其身心健康状况，从整体上提升护理工作质量水平，具有积极的意义，值得推广使用。
목적：분석유성관리대호사공작압력응대방식급호리질량적영향。방법：본원2014년1월개시대내과병방16명호사실시유성관리모식，대비유성관리모식전후호리질량이급호사공작압력응대방식적개선정황，병대연구결과상관수거주통계학처리。결과：상비우유성관리전，유성관리후호리공작질량명현제승，기중건강선교、기출호리이급호리문서등방면평분균유현저개선，호리만의도경고，전후차이현저이구유통계학의의（P＜0.05）；실시유성관리후，호리공작인원적겁응대，득분교유성관리전유현저개선，전후차이현저이구유통계학의의（P＜0.05）。결론：대우내과호리공작인원이언，개전유성관리모식가유효완해공작압력，개선기신심건강상황，종정체상제승호리공작질량수평，구유적겁적의의，치득추엄사용。
Objective: To analyze the effect of flexible management on nurse work stress coping style and on the nursing quality. Methods: From January 2014, a flexible management system was implemented among 16 nurses of the Medical Department of our hospital. Nursing quality and nurse working stress coping styles before and after the implementation were observed and related data of the study were analyzed statistically. Results: Compared to the data before the flexible management, nursing quality was improved significantly, including aspects such as health education, basic nursing and nursing record keeping. The scores were significantly improved, and nursing satisfaction rate is higher. The difference was significantly and of statistical significance (P<0.05). After the implementation of flexible management, stress coping style of the nursing staff was more positive and the scores were better than that before the flexible management implementation and the difference was statistically significant (P<0.05). Conclusion: For medical department nursing staff, flexible management can effectively alleviate the pressure of work, improve their physical and mental health, and improve the overall nursing quality. The management mode is worthy to be popularized.