CAJ | 학술논문

公路现代化是实现全社会现代化的基础，有必要从现代化的视角来重新审视公路用户对公路服务的满意度，由此提出公路现代化用户满意度的评价方法。以南通市为例，根据公路现代化的内涵，建立公路现代化用户满意度评价指标体系，基于实际调查数据，应用数理统计分析手段，从单个指标分析、综合指标评价、差异性分析三个层面进行满意度评价，评价结果表明南通公路现代化用户满意度实现程度为72%，接近于比较满意(80%)，未来南通公路提升公路现代化水平应首先从公路绿色性、畅通性和舒适性方面着手；由满意度差异性分析可知，要平衡不同地区的公路现代化发展，关注老年人的公路出行服务，了解不同职业背景对公路服务的不同需求，重点改善从事客运服务的公路用户的公路驾驶体验。研究结果表明，该评价方法可全面了解各类公路用户对公路现代化发展的满意度认知，从用户角度识别影响公路现代化满意度的关键因素，挖掘制约南通公路现代化发展进程的问题所在，为相关部门合理决策发展路径提供依据。
공로현대화시실현전사회현대화적기출，유필요종현대화적시각래중신심시공로용호대공로복무적만의도，유차제출공로현대화용호만의도적평개방법。이남통시위례，근거공로현대화적내함，건립공로현대화용호만의도평개지표체계，기우실제조사수거，응용수리통계분석수단，종단개지표분석、종합지표평개、차이성분석삼개층면진행만의도평개，평개결과표명남통공로현대화용호만의도실현정도위72%，접근우비교만의(80%)，미래남통공로제승공로현대화수평응수선종공로록색성、창통성화서괄성방면착수；유만의도차이성분석가지，요평형불동지구적공로현대화발전，관주노년인적공로출행복무，료해불동직업배경대공로복무적불동수구，중점개선종사객운복무적공로용호적공로가사체험。연구결과표명，해평개방법가전면료해각류공로용호대공로현대화발전적만의도인지，종용호각도식별영향공로현대화만의도적관건인소，알굴제약남통공로현대화발전진정적문제소재，위상관부문합리결책발전로경제공의거。
Road modernization is the basis of the modernization of the whole society. From the angle of modernization, it is necessary to review the road service satisfaction for customers. This paper proposes a customer satisfaction evaluation method to evaluate road modernization. According to the connotation of road modernization and by taking Nantong as an example, this paper set up evaluation index system for road modernization of customer satisfaction. Based on the actual investigation data and mathematical statistics analysis method, the paper evaluates the road modernization of customer satisfaction from three aspects including a single index analysis, comprehensive indicators evaluation and variance analysis. Evaluation results show that degree of Nantong road modernization customer satisfaction achieves 72%, close to the satisfaction ( 80%) . Modernization level of Nantong road should be improved by taking the measures from three aspects on road green, smooth and comforta-ble in the future. According to difference analysis of road modernization customer satisfaction, some measures should be developed to balance the road modernization development in different region, for example, to pay attention to the road travel service for old people, to understand the road service de-mands of different professional background customers, and it is important to improve road driving ex-perience for passenger drivers. The results show that this evaluation method can get a comprehensive understanding of all kinds of road user satisfaction of Nantong road modernization development. From the perspective of the customers, it can identify the key factors affecting road modernization satisfac-tion and find the problem of restricting the development of Nantong road modernization development. Finally, this research results can provide decision-making basis for related departments making rea-sonable decision for road modernization development measures.