CAJ | 학술논문

目的探讨优质护理服务对门急诊输液患者满意度的影响. 方法随机选取本院收治的252例门急诊输液患者为研究对象, 全部进行优质护理服务, 对比实施优质护理前后的满意度. 结果在护理服务态度、护理技术操作、加强巡视检查输液、耐心解答、健康教育、等候输液时间和输液室卫生环境等方面, 优质护理后患者的满意度评分均明显高于实施护理干预前 (P<0. 05). 结论在门急诊输液室中实施优质护理服务, 有利于构建和谐的护患关系, 提高了患者的满意度, 持续改进了护理服务质量.
목적 탐토우질호리복무대문급진수액환자만의도적영향. 방법 수궤선취본원수치적252례문급진수액환자위연구대상, 전부진행우질호리복무, 대비실시우질호리전후적만의도. 결과 재호리복무태도、 호리기술조작、 가강순시검사수액、 내심해답、 건강교육、 등후수액시간화수액실위생배경등방면, 우질호리후환자적만의도평분균명현고우실시호리간예전 (P<0. 05). 결론 재문급진수액실중실시우질호리복무, 유리우구건화해적호환관계, 제고료환자적만의도, 지속개진료호리복무질량.
Objective To study the Effect of high quality nursing service on satisfaction of outpatient and emergency infusion pa-tients. Methods 252 cases of patients with emergency transfusion in our hospital were randomly selected as the research object. They were given high quality nursing service, and patient satisfaction before and after service was compared. Results In terms of nursing attitude, nursing technical operation, infusion supervision, patient answer, health education, waiting time for transfusion and transfu-sion environment, etc, the patient satisfaction degree after the quality nursing service were significantly higher than that before the nursing intervention (P<0. 05). Conclusion The implementation of high quality nursing service in the transfusion room can help to build up harmonious relationship between nurses and patients, to enhance patient satisfaction, and to motivate the improvement of the quality of nursing service.