四川医学
四川醫學
사천의학
Sichuan Medical Journal
2015年
10期
1494-1496
,共3页
品管圈%环境治理%满意度
品管圈%環境治理%滿意度
품관권%배경치리%만의도
quality control circle%environmental management%satisfaction
目的 探讨品管圈模式在儿科病区环境治理中的应用效果. 方法 建立有科室特色的品管圈,以患儿及家属满意度作为评价依据,按照品管圈的要求分步骤实施活动,通过电话回访、问卷调查对出入院患儿及家属进行病区环境问题调查并统计数据,确定近期病区环境治理目标,分析问题原因,制定并实施改进计划. 结果 通过对品管圈活动前后的满意度调查,病区环境满意率由62%上升到87%. 结论 品管圈在病区环境治理中成效显著,激发了护理人员的管理热情,提升了科室整体形象.
目的 探討品管圈模式在兒科病區環境治理中的應用效果. 方法 建立有科室特色的品管圈,以患兒及傢屬滿意度作為評價依據,按照品管圈的要求分步驟實施活動,通過電話迴訪、問捲調查對齣入院患兒及傢屬進行病區環境問題調查併統計數據,確定近期病區環境治理目標,分析問題原因,製定併實施改進計劃. 結果 通過對品管圈活動前後的滿意度調查,病區環境滿意率由62%上升到87%. 結論 品管圈在病區環境治理中成效顯著,激髮瞭護理人員的管理熱情,提升瞭科室整體形象.
목적 탐토품관권모식재인과병구배경치리중적응용효과. 방법 건립유과실특색적품관권,이환인급가속만의도작위평개의거,안조품관권적요구분보취실시활동,통과전화회방、문권조사대출입원환인급가속진행병구배경문제조사병통계수거,학정근기병구배경치리목표,분석문제원인,제정병실시개진계화. 결과 통과대품관권활동전후적만의도조사,병구배경만의솔유62%상승도87%. 결론 품관권재병구배경치리중성효현저,격발료호리인원적관리열정,제승료과실정체형상.
Objective To investigate the effect of quality control circle in pediatric department environment governance. Methods The quality control was established which had department features,the evaluation was based on and heir families satis-faction evaluation, activity was impled steply according to the requirements of quality control circle, then children and their family were visited about renceut endevmic area environment question by telephone visit and questionnaire. Results By means of satisfac-tion survey of the quality control circle activities, ward environment satisfaction rate rised from 62% to 87%. Conclusion Quality control circle fruitful in the ward environment governance, inspir the management enthusiasm of the nursing staff, improve the overall image of the department.
