CAJ | 학술논문

目的探讨层级管理模式在体检中心护理管理中的应用效果.方法 2014年3月至2015年3月,中国人民解放军第187中心医院体检中心38名护理人员采用层级管理模式进行护理管理,措施包括合理设置岗位、明确岗位职责、建立培训与考核制度、实行弹性排班.比较实施前后护士的技能水平及体检者对护理服务满意度.结果层级管理模式实施后体检者对护理服务的满意率为93.0%,明显高于实施前的74.0%,差异有统计学意义(P<0.05);理论考试与操作考核的平均得分也均明显高于实施前,差异均有统计学意义(P<0.05).结论层级管理模式能提升健康体检护理管理水平,提高护理服务满意度.
목적 탐토층급관리모식재체검중심호리관리중적응용효과.방법 2014년3월지2015년3월,중국인민해방군제187중심의원체검중심38명호리인원채용층급관리모식진행호리관리,조시포괄합리설치강위、명학강위직책、건립배훈여고핵제도、실행탄성배반.비교실시전후호사적기능수평급체검자대호리복무만의도.결과 층급관리모식실시후체검자대호리복무적만의솔위93.0%,명현고우실시전적74.0%,차이유통계학의의(P<0.05);이론고시여조작고핵적평균득분야균명현고우실시전,차이균유통계학의의(P<0.05).결론 층급관리모식능제승건강체검호리관리수평,제고호리복무만의도.
Objective To explore the application effect of level management mode in nursing management of Health Examination Center. Methods From Mar 2014 to Mar 2015, level management mode was used in the nurs-ing management of Health Examination Center in the 187th Central Hospital of Chinese PLA (38 nurses). The mea-sures included rational posts setting, clear job responsibility, established system of training and examination as well as elastic shift arrangement. Satisfaction of examination people to nursing service and nurse technical ability were com-pared before and after the implementation of the level management. Results Satisfaction rate of examination people to nursing service after the implementation was higher than that before the implementation (93.0%vs 74.0%, P<0.05). Average scores of theory examination [(96.8 ± 12.3) vs (84.2 ± 10.4)] and operation examination [(95.7 ± 13.8) vs (85.6 ± 9.5)] after the implementation were higher than those before implementation (P<0.05). Conclusion Level management mode can enhance the level of nursing management of Health Examination Center, and improve the satis-faction to nursing service.