CAJ | 학술논문

构建森林公园解说系统评价体系，以管涔山国家森林公园为例，利用调查问卷数据和访谈资料，分析了游客对管涔山国家森林公园解说系统质量的感知程度。结果显示：游客对导游讲解质量总体感知较好；对标识牌设计和游客中心服务质量感知一般；而对信息资料制作质量感知较为负面，其中对信息资料设计与价位负面感知最为严重。因此，建议提高导游讲解质量，加强游客旅游体验度；强化标识牌的设计功能，提高游客对公园的认识度；制作高质量的旅游资料，满足游客期望；针对游客心理诉求，提升旅游服务的“软件”，提高游客满意度等。
구건삼림공완해설계통평개체계，이관잠산국가삼림공완위례，이용조사문권수거화방담자료，분석료유객대관잠산국가삼림공완해설계통질량적감지정도。결과현시：유객대도유강해질량총체감지교호；대표식패설계화유객중심복무질량감지일반；이대신식자료제작질량감지교위부면，기중대신식자료설계여개위부면감지최위엄중。인차，건의제고도유강해질량，가강유객여유체험도；강화표식패적설계공능，제고유객대공완적인식도；제작고질량적여유자료，만족유객기망；침대유객심리소구，제승여유복무적“연건”，제고유객만의도등。
The paper constructed the interpretation evaluation system of the forest park and analyzed the perception level of the interpretation system quality of the Mount Guancen National Forest Park on tourist using by questionnaires survey and interviews data. The results of this study were as follows. Firstly, tourist held the better attitude to the tour guide explanation of the Mount Guancen. Secondly, tourist held an attitude in general to the signs design and tourist service center of the Mount Guancen. Thirdly, the attitude of tourist to the information design was lowest, among that negative attitude to the price level and the design of the information were most serious. Based on the results, some manage￣ment implications were put forward such as strengthening tourist experience by means of improving the tour guides explain quality, improving the degree of awareness of park visitors through strengthening the function of design of signage, meeting the expectation of the tourist using by producing the tourism information quality, improving the satisfaction of tourist using by promoting tourism services based on tourist psychological demands and so on.