CAJ | 학술논문

目的：通过在药剂科药学人员中试行品管圈活动，探索在中心药房中的应用及其效果分析，营造团队愉快团结的工作氛围，提高本部门人员参与自我管理和解决问题的能力。方法将品管圈培训训练模式引入科室的质量管理工作中，在此基础上，按品管圈活动的10个步骤实施各项活动。结果开展品管圈活动以后，住院药房医嘱调配差错的件数由活动前的每周59.75件降低到活动后的每周23.29件，目标达成率为103.6%，进步率达61.02%。圈员责任心、解决问题能力、工作效率、凝聚力、工作积极性、品管手法均有一定程度的提高。结论开展品管圈活动，提高了药剂科人员解决问题的能力，从而降低了发药差错，保证了患者用药安全有效，提升了中心药房药学服务质量。
목적：통과재약제과약학인원중시행품관권활동，탐색재중심약방중적응용급기효과분석，영조단대유쾌단결적공작분위，제고본부문인원삼여자아관리화해결문제적능력。방법장품관권배훈훈련모식인입과실적질량관리공작중，재차기출상，안품관권활동적10개보취실시각항활동。결과개전품관권활동이후，주원약방의촉조배차착적건수유활동전적매주59.75건강저도활동후적매주23.29건，목표체성솔위103.6%，진보솔체61.02%。권원책임심、해결문제능력、공작효솔、응취력、공작적겁성、품관수법균유일정정도적제고。결론개전품관권활동，제고료약제과인원해결문제적능력，종이강저료발약차착，보증료환자용약안전유효，제승료중심약방약학복무질량。
Objective To implement the quality control circle(QCC) in pharmacy staff,,investigate its application of the inpatient pharmacy management and its effect,,create staff collaboration and team spirit and enhance the staff involvement in self management and problem solving skills.Methods The“ QCC” training mode was introduced in the quality management of pharmacy Department, and“QCC” activities were implemented by 10 steps.Results the weekly average error numbers of drug allocation in the inpatient pharmacy had fallen from59.75to23.29 after the implementation of“QCC”,with target completion rate of 103.6% and progress rate of61.02%.Intangible outcomes included circle member responsibility, problem-solving skills,efficiency,solidarity and enthusiasm.Conclusion The“QCC” activities have improved the problem-solving skills of pharmacy personnels, reduced errors of drug allocation, and enhanced the quality of pharmaceutical care in inpatient pharmacy.