CAJ | 학술논문

为了提升轨道交通智能售票系统的用户体验,应用工业设计理念与服务设计原则,对自助售票机界面设计进行优化设计. 在对现有轨道交通智能售票系统用户需求、购票流程及用户体验进行分析的基础上,将服务设计"用户为先+追踪体验流程+涉及所有接触点+致力于打造完美的用户体验"的理念与方法引入轨道交通售票系统的设计,提出互联网+背景下轨道交通售票系统的服务设计原型,并在此基础上构建服务系统角色模型和功能树,最后将优化后的功能体现在自助售票机界面设计中. 实践证明轨道交通售票系统界面的优化设计具备更好的可用性、有效性、高效性和更优的用户体验.
위료제승궤도교통지능수표계통적용호체험,응용공업설계이념여복무설계원칙,대자조수표궤계면설계진행우화설계. 재대현유궤도교통지능수표계통용호수구、구표류정급용호체험진행분석적기출상,장복무설계"용호위선+추종체험류정+섭급소유접촉점+치력우타조완미적용호체험"적이념여방법인입궤도교통수표계통적설계,제출호련망+배경하궤도교통수표계통적복무설계원형,병재차기출상구건복무계통각색모형화공능수,최후장우화후적공능체현재자조수표궤계면설계중. 실천증명궤도교통수표계통계면적우화설계구비경호적가용성、유효성、고효성화경우적용호체험.
To improve the user experience of intelligent ticket booking system in rail transit service, the inter-face design of self-service ticket machine was optimized based on the conception of industrial design and ser-vice design. By analyzing the current user requirement in intelligent ticket booking system, ticket purchase procedures and user experience, the service design minds and methods of users-first +tracking experience processes+involving all contact points+ creating the perfect user experience were considered in designing the intelligent ticket booking system in rail transit. The service design prototype of ticket booking system in rail transit on the background of Internet+ was proposed. On this basis, the service system role model and the function tree were established. Finally, the optimized function was applied in the interface design of self-ser-vice ticket machine. Practice proved that the optimized design of trail transport booking system has better availability, validity, high efficiency and superior user experience.