CAJ | 학술논문

针对医院门诊服务中突出的"三长一短"问题,即排号排队长、就诊排队长、缴费排队长和就诊时间短,各项传统的改善措施各自为政,难以形成闭环. 移动互联网技术的发展为该问题的解决提供了可能,即通过手机挂号、排队、取报告、缴费闭环手机端门诊诊疗信息服务,缩短现场候诊时间,实现挂号、领取报告和缴费的"零排队". 文中以南京军区南京总医院为例,对移动互联网可能对门诊服务产生的效果改善进行了预测,同时给出了基于移动互联网的门诊服务手机应用系统的关键需求和架构设计,以期为提升医疗门诊服务质量提供借鉴.
침대의원문진복무중돌출적"삼장일단"문제,즉배호배대장、취진배대장、격비배대장화취진시간단,각항전통적개선조시각자위정,난이형성폐배. 이동호련망기술적발전위해문제적해결제공료가능,즉통과수궤괘호、배대、취보고、격비폐배수궤단문진진료신식복무,축단현장후진시간,실현괘호、령취보고화격비적"령배대". 문중이남경군구남경총의원위례,대이동호련망가능대문진복무산생적효과개선진행료예측,동시급출료기우이동호련망적문진복무수궤응용계통적관건수구화가구설계,이기위제승의료문진복무질량제공차감.
The traditional independent methods can not solve the prominent problems of long waiting time in registration , paying and drug obtaining and short time in diagnosis and treatment .After the application of the mobile internet technology , it′s highly possible that outpatients′queuing congestion can be drastically alleviated .The paper investigates the outpatient registration and queuing data of our hospital over 9 weeks, and presents key requirements and system architecture of an outpatient service system based on mo -bile internet.To achieve the target, the hospital must make great efforts to improve online experience , optimize offline outpatient process, promote mobile internet service , and cultivate outpatient internet habits .