电子科技大学学报（社会科学版）
電子科技大學學報（社會科學版）
전자과기대학학보（사회과학판）
Journal of University of Electronic Science and Technology of China (Social Sciences Edition)
2015年
5期
12-18
,共7页
医务工作者%职业倦怠%横断面调查%人力资源管理
醫務工作者%職業倦怠%橫斷麵調查%人力資源管理
의무공작자%직업권태%횡단면조사%인력자원관리
three level of first-class hospital%medical worker%occupation burnout%cross-sectional study%human resource management
随着国家医疗卫生改革日渐深入,医院和公立医疗体制也处转型之际,医务工作者的心理倦怠日趋严重,进而严重影响到医务人员身心健康、医疗服务品质和医患关系的和谐.从人力资源视角,对天津市三级甲级医疗机构医务从业者职业倦怠情况开展问卷调查,发现在职业倦怠三个维度上的倦怠检出率均较高,医务工作者职业整体倦怠情况严重,其中31~40岁年龄且中级职称的医务人员是职业倦怠的高发人群,并发现深层次原因主要受外部要素的影响.为此,建议医疗机构加大干预力度,注重岗位匹配和工作自主性,强化部门合作,完善内部绩效考核与收入分配机制.同时,倡导医生为本的理念,重视医疗从业者的职业设计,树立医疗机构核心文化,提高对医务工作者精神激励和心理健康培训,加强对严重职业倦怠员工和职业倦怠易发人员的关注.
隨著國傢醫療衛生改革日漸深入,醫院和公立醫療體製也處轉型之際,醫務工作者的心理倦怠日趨嚴重,進而嚴重影響到醫務人員身心健康、醫療服務品質和醫患關繫的和諧.從人力資源視角,對天津市三級甲級醫療機構醫務從業者職業倦怠情況開展問捲調查,髮現在職業倦怠三箇維度上的倦怠檢齣率均較高,醫務工作者職業整體倦怠情況嚴重,其中31~40歲年齡且中級職稱的醫務人員是職業倦怠的高髮人群,併髮現深層次原因主要受外部要素的影響.為此,建議醫療機構加大榦預力度,註重崗位匹配和工作自主性,彊化部門閤作,完善內部績效攷覈與收入分配機製.同時,倡導醫生為本的理唸,重視醫療從業者的職業設計,樹立醫療機構覈心文化,提高對醫務工作者精神激勵和心理健康培訓,加彊對嚴重職業倦怠員工和職業倦怠易髮人員的關註.
수착국가의료위생개혁일점심입,의원화공립의료체제야처전형지제,의무공작자적심리권태일추엄중,진이엄중영향도의무인원신심건강、의료복무품질화의환관계적화해.종인력자원시각,대천진시삼급갑급의료궤구의무종업자직업권태정황개전문권조사,발현재직업권태삼개유도상적권태검출솔균교고,의무공작자직업정체권태정황엄중,기중31~40세년령차중급직칭적의무인원시직업권태적고발인군,병발현심층차원인주요수외부요소적영향.위차,건의의료궤구가대간예력도,주중강위필배화공작자주성,강화부문합작,완선내부적효고핵여수입분배궤제.동시,창도의생위본적이념,중시의료종업자적직업설계,수립의료궤구핵심문화,제고대의무공작자정신격려화심리건강배훈,가강대엄중직업권태원공화직업권태역발인원적관주.
Aiming to start from the perspective of human resource management of medical institutions, this paper identifies the status of job burnout among medical workers working at the grade-one class-three hospital in Tianjin City by large sample questionnaire survey, explores the underlying reasons by interview, solves the burnout situation from the perspective of human resources, and presents the corresponding countermeasures and suggestions so as to improving their work efficiency and service quality. The result shows that the burnout seems very severe among medical workers working at third-level grade-A medical institution in Tianjin. The medical workers aging from 31 to 40 and with intermediate title are high-risk groups of job burnout; and their burnout degree is more serious. Some of them are under severe dangerous situation. The deep reasons for less optimistic level of psychological health and the lack of work stability are mainly affected by external factors. The higher score medical workers' emotional exhaustion and depersonalization get, the more serious the degree of diminished personal accomplishment is. Based on the research, suggestions are presented that the medical institution should intervene more strongly and pay much attention to the match of positions and working autonomy. Meanwhile, corresponding internal culture should be set up to take care of medical worker's psychological training.
