重庆交通大学学报（社会科学版）
重慶交通大學學報（社會科學版）
중경교통대학학보（사회과학판）
Journal of Chongqing Jiaotong University (Social Sciences Edition)
2015年
5期
37-40
,共4页
员工感知价值%饭店%四维路径图
員工感知價值%飯店%四維路徑圖
원공감지개치%반점%사유로경도
employee's perceived value%hotel%four-dimensional path
员工感知价值是由顾客感知价值衍生而来的新概念，其逐渐成为组织行为研究领域的重要概念。本文界定了饭店员工感知价值的概念内涵，并探究其结构维度；阐释创造饭店员工感知价值的原理；构建创造饭店员工感知价值四维路径图；从实践层面提出优化饭店员工感知价值的策略，即增加感知利得因素、减少感知利失因素、剔除冗余价值因素和创新全新价值因素。
員工感知價值是由顧客感知價值衍生而來的新概唸，其逐漸成為組織行為研究領域的重要概唸。本文界定瞭飯店員工感知價值的概唸內涵，併探究其結構維度；闡釋創造飯店員工感知價值的原理；構建創造飯店員工感知價值四維路徑圖；從實踐層麵提齣優化飯店員工感知價值的策略，即增加感知利得因素、減少感知利失因素、剔除冗餘價值因素和創新全新價值因素。
원공감지개치시유고객감지개치연생이래적신개념，기축점성위조직행위연구영역적중요개념。본문계정료반점원공감지개치적개념내함，병탐구기결구유도；천석창조반점원공감지개치적원리；구건창조반점원공감지개치사유로경도；종실천층면제출우화반점원공감지개치적책략，즉증가감지리득인소、감소감지리실인소、척제용여개치인소화창신전신개치인소。
Employee's perceived value is a new concept,which has become an important concept in organization behavior re-search area. First,based on the perceived value concept of Zeithaml,hotel employee's perceived value concept is put forward. Secondly,the mechanism of creating employee's perceived value is explained. Thirdly,four-dimensional path of creating employee's perceived value is constructed. Finally,four countermeasures to optimize hotel employee's perceived value are put forward.
