CAJ | 학술논문

铁路售票全面实行实名制，实现计算机联网售票、发售异地票及车票的通签通退，并形成了车站窗口、互联网、自助售票机等多元化的格局，支付方式也从现金发展到网银、POS机等。由于售票系统设备滞后于IT的发展，售票网络时常发生故障，无法满足旅客的需求。所以，售票系统及设备应适时更新升级，不断提高从业人员素质，优化售票模式，才能满足旅客购票需求。
철로수표전면실행실명제，실현계산궤련망수표、발수이지표급차표적통첨통퇴，병형성료차참창구、호련망、자조수표궤등다원화적격국，지부방식야종현금발전도망은、POS궤등。유우수표계통설비체후우IT적발전，수표망락시상발생고장，무법만족여객적수구。소이，수표계통급설비응괄시경신승급，불단제고종업인원소질，우화수표모식，재능만족여객구표수구。
The sales model of the high speed train ticket was investigated. It is found out that the sales model of the high speed train ticket is diverse, including different selling services, selling places and ways of payment. It is also discovered that the ticket selling system is lagged behind the IT development and breaks down frequently, which is unable to fill the need of the customers. Thus, it is suggested that the ticket selling system should be updated on time, the quality of the sales staff should be improved and the sales model should be optimized.